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"Device is unreachable" Error message when trying to import media from iPhone to Windows 10 PC

While trying to import photos and video from your iPhone onto your PC, I kept getting an error message. I would go to This PC/AppleiPhone/DCIM and locate the media I wanted to import. Then I would attempt to copy and paste the media into a folder on the desktop. I got the error message "Device is unreachable." I was able to fix this problem by simply changing a setting on my iPhone. If you have the same problem, go to Settings/Photos and scroll down to "Transfer to Mac or PC." "Keep Originals" should be checked, not "Automatic." Simply changing this setting solved my problem.

Posted on Apr 9, 2018 8:34 AM

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Posted on Apr 16, 2018 12:33 PM

AWESOME!!! Thanks. I’ve been frustrated with this issue for a while. Such an easy fix. Working perfectly fine now. Thanks again

4 replies

"Device is unreachable" Error message when trying to import media from iPhone to Windows 10 PC

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