My daugther has locked her iphone 7. She tried so many times to put password for ID and now is it locked.
what she acctualy done with her iphone i dont now really but iphone is now locked and ask for ID.
i called yesterday apple support but i have not receive any mail or call back from the operator, even she said that she will. I need help, please help me
iPhone 7, iOS 11.3
First i must to send bill of the iphone to support. Then he send me softwer for reset phone on itunes. I have connected iphone, pushed volume down and power at the same time until i see icon of itunes and klick on the update and renew and then just renew. When its done i can see complete id and phone was unlocked.
First was phone asked Id and pass, but dont accept id and pass. Then i tried on link to reset password but there said it is not an apple id. Kids are kids and only i apsolutely sure that id starts with c. I tried to find all emails that she was ever created but no one is apple id
Did you contact Apple Security?
Yesterday a called support, she Told me call me today and send her email but nothing happend. I will call tomorrow again
Case solved. Iphone works. đđđ
If you would post how you solved it, it might help others.
Her ID is locked, or her phone is locked? Big difference.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - http://support.apple.com/HT204306
If your Apple ID is locked or disabled - https://support.apple.com/HT204106 - "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity."
https://iforgot.apple.com/password/verify/appleid - "Youâve come to the right place to reset a forgotten password, unlock your account, or recover an Apple ID. "
What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID.
If you cannot resolve it yourself:
Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169
More unusually an account may be disabled because you owe money on a purchase and have stopped payment through a card. --> iTunes - Official Apple Support - https://support.apple.com/itunes
If you forgot your Apple ID - https://support.apple.com/HT201354
"Youâve come to the right place to reset a forgotten password, unlock your account, or recover an Apple ID." - http://iforgot.apple.com/
What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071
If you still need help:
Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.
You might also wish to review age of your daughter and letting her have unfettered access to her phone if she is not old enough to understand this is an advanced technological device with strong security features.
Use Restrictions on your iPhone, iPad, and iPod touch - https://support.apple.com/HT201304 - "You can use Restrictions, also known as parental controls, to block or limit specific apps and features on your iPhone, iPad, or iPod touch, including access to explicit content in the iTunes Store."
I was tried all that links but nothing helpful
Apple ID is locked or incorrect
