Apple Music won't play songs - "Not playing"

I just encountered this issue on my Apple TV today. After reading about the corrupt cache file in this thread it had me thinking that the file is attached to a profile rather than the application itself. This was after trying all the basic troubleshooting. I then logged out of my iTunes/App Store profile and logged in under my wife’s account and launched Apple Music. This reset the application and appears to have overwritten the corrupt file with the new profile. I quit Apple Music, logged out of iTunes and back iin under my profile. I then relaunched Apple Music and this appears to have rewritten the data again, thus fixing the issue and allowing Apple Music to work correctly. I’d recommend trying this before performing a reset. Good luck.

I think I know what's going on and why only a clean install without backup restore fixed the issue. It appears to be a corrupt cache file.

I have the same issue and I can play anything I purchased, whether downloaded or in the cloud, but I cannot play anything from Apple Music. I can download songs, but then I get a dialog box about the song not being authorized rather than the silent fail and "Not Playing" status I get if I try to stream it from Apple Music.

Anyway, I connected the iPhone to my Mac and fired up Console, and here's what I see when I try to play an Apple Music song in the Music app:

I have a case open with Apple and am going to talk to them on the phone tomorrow, but my guess is they can't do anything other than take my console log and see if they can learn something from it while I wipe my phone and try to get on with my life.

I do have iMazing and iExplorer, and I should hopefully be able to restore app data for those apps that don't use the cloud to store it. Either way, it's going to be a painful experience and a massive waste of time.

Yes, I tried 11.4 b3 (see my earlier post). It didn’t help. My guess is updates don’t touch cache files of apps that aren’t updated in that version.

The only solution for me was to wipe my iPhone and start with a clean install and not restore from backup. I tried everything else in this thread and some things not in this thread.

I just had this problem on iOS 12, and what I had to do was go into settings > music > turn off iCloud music library > close out the music app completely > turn iCloud music library back on

then the music should be back in working order, however you might have to re-download songs. It’s the easiest solution I’ve seen so far.

hope this helps!

And sure enough, once I did a restore from backup, Apple Music is broken again.

What kind of OS allows a corrupted cache file where it KNOWS it's corrupted (it logs it as such in the console log) and doesn't just wipe the cache and recreate it? Really, the only way around this is to wipe the phone and start completely over from scratch? Meaning: lose all your app data for apps that don't store in the cloud, have to recreate your Apple Pay settings, Touch ID settings, Siri and autocorrect learning, etc, etc, etc, all from scratch again.

This is a really poor user experience.

BubblesMcGee33

User level:

Level 1

(4 points)

Apple Music

Speciality level out of ten: 0

Jan 15, 2019 7:56 PM in response to cmx

I was able to fix by following these steps:

1.) delete Apple Music app

2.) Go into setting on iPhone and sign out of Apple id

3.) download Apple Music app back onto iPhone

4.) Go into Apple Music App and sign in with Apple ID; it will ask you to sign into Apple ID in settings (do this by clicking on appropriate button from dialogue box).

5.) Enjoy music!

Sorry, this one worked for me! Thank you!

So I actually work with apple support

Always make sure you iCloud music library is turned on by going

settings-music-iCloud music library slider

And changing it off of cellular data

this usually resolves the issue if the slider is turning itself off close Apple Music app and reset network settings

Thanks OregonWoodman !

Just log out and log in back from my iTunes/App Store account solved it.

hi,

I had the same problem

I force reseting my phone by:

Settings > General > Reset > Erase All Content and Settings

I backed up my phone via iCloud right before.

When the phone reseted, I chose back up via iCloud and now my phone looks exactly the same as it did before, and apple music is playing. It takes some time but worth it!

I had the same issue, turned one cellular data to stream music and now I’m able to listen to all playlists

Logging off ITunes and then logging in with my wife’s account, then logging off and back with my account worked!!!! Thank you!!!!

Hi there, I found this thread while searching about this issue since I'm having the same thing happening.

That's a pretty terrible solution, since you basically lose all your data just to be able to play music with Apple Music again.

Is there really no other solution? No one else has had any luck with anything else? I've tried so many things and have not been able to get this to work either, except to setup my phone as new again. This is pretty ridiculous.

1/18/2019 - Tried all other solutions to get Apple Music working on my iPhone this worked. Logging out of my iTunes account and logging back in.

Had same problem of not playing any songs not downloaded to my phone, the "not playing" issue, and when trying to play a playlist, the phone would shuffle through each song and try to play for one second, but would not actually play music.

I have the same bug since 11.3!

I tried everything in this post, but nothing worked. I had a call with Apple care this afternoon, but the only solution is to restore the iPhone to default (without backup), which is not acceptable for me. Apple has to fix this bug very soon or I will cancel my Apple music payment and get back to Spotify...

Had the same issue with my moms phone, I logged her out of her Apple ID and logged her back in after closing out the app and opening it back up and it worked perfectly fine.