Apple Event: May 7th at 7 am PT
Hello,
I'm continuing to get this alert at the top of Safari.
This webpage is using significant energy. Closing it may improve the responsiveness of your Mac.
How do I get rid of it?
I'm running macOS High Sierra on my MacBook Air. Version 10.13.4
Thank you,
Tim ***
[Re-Titled by Host]
MacBook Air
Same here. This began fairly recently. I have no Safari extensions, I have no apps that didn't come from the App Store. i have no keepers or cleaners and my etrecheck showed that my mac performance was excellent. I usually get this message when I'm on CNN or CBS and there is a video accompanying the news story. I've never had this before. I've been thinking I was hacked but obviously others here are experiencing this too.
EtreCheck version: 4.1.4 (4A203)
Report generated: 2018-04-10 09:30:37
Download EtreCheck from https://etrecheck.com
Runtime: 4:38
Performance: Good
Problem: Other problem
Description:
Webpage was reloaded because it was using significant memory.
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup- Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps with heavy CPU usage- There have been numerous cases of apps with heavy CPU usage.
Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Air (13-inch, Early 2015)
MacBook Air Model: MacBookAir7,2
1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core
4 GB RAMNot upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 ok
BANK 1/DIMM0
2 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 150
Video Information:
Intel HD Graphics 6000 - VRAM: 1536 MB
Color LCD 1440 x 900
Drives:
disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 250.79 GB
disk1s1 - Macintosh HD (APFS) 250.79 GB 139.91 GB
disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB 19 MB
disk1s3 - Recovery (APFS) [Recovery] 250.79 GB 518 MB
disk1s4 - VM (APFS) [APFS VM] 250.79 GB 2.15 GB
Mounted Volumes:
disk1s1 - Macintosh HD 250.79 GB (108.07 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 250.79 GB (108.07 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en3: iPhone
Interface en4: iPhone 2
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
3 IPv6 addresses
Interface en2: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 20.64 GB available
System Software:
macOS High Sierra 10.13.4 (17E199)
Time since boot: Less than an hour
System Load: 3.66 (1 min ago) 8.41 (5 min ago) 4.76 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
41 32-bit apps
Kernel Extensions:
/Applications/zoom.us.app
[Not Loaded] ZoomAudioDevice.kext (1.1 - SDK 10.8)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 175 Apple tasks |
| [Running] | 109 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 187 Apple tasks |
| [Running] | 111 Apple tasks |
Launch Agents:
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2017-12-19) |
| [Running] | com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2017-10-19) |
| [Not Loaded] | com.teamviewer.teamviewer_desktop.plist (? d4765397 - installed 2015-06-16) |
| [Not Loaded] | com.teamviewer.teamviewer.plist (? aa311aa9 - installed 2015-06-16) |
| [Running] | com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-06-06) |
| [Loaded] | com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07) |
| [Running] | com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-09-27) |
| [Running] | com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2018-02-07) |
Launch Daemons:
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-19) |
| [Not Loaded] | com.teamviewer.teamviewer_service.plist (? b485a599 - installed 2015-06-16) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-23) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-06-04) |
User Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
| [Loaded] | com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2016-09-22) |
User Login Items:
iTunesHelper Application (Apple, Inc. - installed 2018-03-30)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Beats Updater Application
(/Applications/Beats Updater.app)
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
Internet Plug-ins:
Silverlight: 5.1.40728.0 (installed 2015-11-27)
FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-13)
QuickTime Plugin: 7.7.3 (installed 2018-03-30)
Flash Player: 29.0.0.113 (installed 2018-03-13)
SharePointBrowserPlugin: 14.7.7 (installed 2017-12-19)
User Internet Plug-ins:
WebEx64: 1.0 (installed 2015-08-11)
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)
ZoomUsPlugIn: 4.0.25926.0306 (installed 2017-03-15)
FreeScreenSharingPlugin: Unknown (installed 2014-06-03)
Safari Extensions:
| Evernote Web Clipper.safariextz - Evernote Corp. - http://evernote.com (installed 2016-02-05) |
| Amazon Assistant for Safari.safariextz - Amazon - https://www.amazon.com/gp/BIT/AmazonAssistant/TOU(installed 2018-01-11) |
| Streak.safariextz - Rewardly Inc. - https://www.streak.com (installed 2016-06-03) |
| Honey.safariextz - Honey Science Corporation - https://www.joinhoney.com (installed 2018-03-25) |
3rd Party Preference Panes:
Flash Player (installed 2018-02-23)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| WindowServer | Apple | 9 |
| mdworker (21) | Apple | 6 |
| Epson Scanner Monitor | Seiko Epson Corporation | 3 |
| kernel_task | Apple | 2 |
| sandboxd | Apple | 2 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| kernel_task | Apple | 616 MB |
| mdworker (21) | Apple | 332 MB |
| Safari | Apple | 244 MB |
| com.apple.WebKit.WebContent | Apple | 232 MB |
| Dropbox (3) | Dropbox, Inc. | 95 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| Dropbox | Dropbox, Inc. | 74 KB | 209 KB |
| mDNSResponder | Apple | 67 KB | 20 KB |
| apsd | Apple | 9 KB | 9 KB |
| com.apple.Safari.SafeBrowsing.Service | Apple | 4 KB | 1 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| WindowServer | Apple | 4 |
| Dropbox (3) | Dropbox, Inc. | 0 |
| Beats Updater | 0 | |
| routined | Apple | 0 |
| launchservicesd | Apple | 0 |
Virtual Memory Information:
| Available RAM | 1.08 GB |
| Free RAM | 26 MB |
| Used RAM | 2.92 GB |
| Cached files | 1.05 GB |
| Swap Used | 61 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Evernote | 7.0.3 | 2018-03-31 |
| Wunderlist | 3.4.8 | 2018-04-07 |
Diagnostics Information (past 7 days):
2018-04-09 11:41:05 installd CPU (once)
2018-04-06 12:20:46 com.apple.WebKit.WebContent CPU (11 times)
End of report
I was suggesting you uninstall it. The uninstaller sometimes leaves file behind and those two applications can help you find/remove the files.
Try disabling the extensions in Safari/Preferences/Extensions.
Hi Eric,
I'm unsure what any of these options will do for me. I just want to get rid of the notification. Why is it popping up when I use Safari and how do I get rid to it? I don't understand why I need to set up another admin account, or what using Safe Mode will do.
Thank you,
Tim Key
For trying another admin user account, the intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. If it is a system wide problem, one answer might be to reinstall the OS.
The Safe Mode will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem.
I had another user already created on my MacBook, and still getting the same issue. I also started up in Safe Mode when I deleted all my cache before I opened this ticket. I'm still getting this error.
Thank you,
Oops, I spoke too fast. Still getting the warning after checking the internet plug ins. I only get this when warning I use the msn website on my mac. Maybe it has to do with a softeare update from Apple?
I agree with you. I have done everything asked to get rid of this and nothing has worked. It's frustrating when the pop up occurs and even more so when the page automatically refreshes because of this.
same here, i only got this pro after i update my mac this afternoon. I'm sure it's the updated system caused this kind of pro, and there should be more people facing the same issue. Hopping some guys will find some way to solve it, it's very annoying.
Eric,
Can you please provide an update here? Seems like a ton of people are experiencing the same issue and have tried the same fixes you have purposed. None of which seems to work.
Thank you,
Tim Key
Some things my be out of my control, but there should be a solution or a reason me and many other people are getting this warning. I shouldn't have to use a different browser since Safari is made for Mac.
Those of us here complaining obviously don't consider it a non-issue, and telling people who are bothered by it that you disagree does not provide any help in resolving the issue.
All standards-compliant rendering engines have no problem with Facebook or MSN, and though I haven't worked on those sites myself I'd venture an educated guess as a web developer that neither of them use any "half-baked" code. I know Facebook in particular does enormous QA and staged rollouts of new features to catch any problems early.
This is a Safari issue. The solution is to use a different browser.
I have the same issue on various web pages. Have sent feedback as it is an annoying and unwanted issue if you have the same issue send feedback. Link on above post and annoy the bejeebers out of them.
I have this issue as well. Recently upgraded to iOS 10.13.4 High Sierra, running Safari 11.1. The message appears only (so far) when I am playing a Facebook game, and also the game slows significantly, becoming jerky and unplayable. No other applications are open at the time. Recommended fixes have not worked.
Hmmm, well I hope you are able to get resolution. My error message has gone away though. The only things I did were clearing the cache on Safari, installing the security update that apparently Canada gets a week later than everyone else:( and, since I was only getting the error on msn.com, I contacted them through their feedback button to let them know of the issue
OMG! I thought I was losing my mind but now I see a lot of others are having this problem. And it's not just an annoying banner (the message flips between using too much energy and too much memory). My performance was impacted. Spinning wheels, slow response times and unexpected reboots. Ridiculous. It started on just my msn account but soon escalated to other webpages and even when I only had one Microsoft app open.
I've tried all the suggestions noted. Specifically with the help of 3 calls to Apple support and an actual in store Genius Bar visit. I even bought a new Macbook Pro about a month ago thinking this would resolve it but after using for 45 minutes the same problems popped up.
Too much money for Apple to not fix this. The irony of not be able to use Safari on my MAC is crazy but I have reverted to Chrome. Like most people, my laptop is my livelihood (independent consultant) so this needs to work. Even if it is vintage (circa 2011). :-)
Webpage using significant energy / memory on Mac
