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Help me with this problem, please!

I downloaded this application (Brain Trek/Xiao Zhao), but almost immediately deleted it. Now I'm having problems with the subscription, which I did not commit. With my cards want to write off $ 29.99, for what I do not have, which I do not need. I ask to help me in solving this problem, since I can not now make purchases and update the applications I have on my device.

iPhone 8 Plus, iOS 11.2.6

Posted on Apr 11, 2018 3:37 AM

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Posted on Apr 11, 2018 5:48 AM

Just deleting an app does not stop a subscription, you have to cancel its auto-renewal : View, change, or cancel your subscriptions - Apple Support


Purchases are considered final but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html


You may first have to pay what you owe before you can cancel the auto-renewal and before iTunes Support might refund you

1 reply
Question marked as Best reply

Apr 11, 2018 5:48 AM in response to konstantinfromlugansk

Just deleting an app does not stop a subscription, you have to cancel its auto-renewal : View, change, or cancel your subscriptions - Apple Support


Purchases are considered final but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html


You may first have to pay what you owe before you can cancel the auto-renewal and before iTunes Support might refund you

Help me with this problem, please!

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