User profile for user: GemzyLou
GemzyLou Author
User level: Level 1
9 points

The top row of my keyboard isn't working properly!

Hey Guys, I hope someone can help me!


I noticed the other day that my keyboard backlight wasn't on, so I tried to put it back on using the usual F6 button but it didn't do anything. I then went into system preferences and looked under Keyboard. I selected the option of using the fn button while pressing any of the buttons on the top row. However, this didn't solve the issue.


I have just tested my other buttons but putting iTunes on and my volume buttons don't work either - on their own or using the fn or ctrl button. The only keys that seem to work when pressed are the play/pause and skip buttons.


Please help, I keep trying different settings in system preferences and different combinations of buttons but I can't get anything else to work.


Gemma

MacBook Pro

Posted on Apr 11, 2018 9:57 AM

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User profile for user: MoonJ.
MoonJ.
User level: Community Specialist

Posted on Apr 12, 2018 8:10 AM

Hello Gemma,


Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are having issues with the top row of keys on your MacBook Pro. You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.


How to test an issue in another user account on your Mac


Next, use safe mode to start up your Mac as it does the following things:

  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents startup items and login items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files


Log into your user account and test the issue while in safe mode and then restart normally and test the issue again.


Use safe mode to isolate issues with your Mac ​
Limited graphics performance in OS X recovery or safe mode


Cheers!
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Question marked as Top-ranking reply
User profile for user: MoonJ.
MoonJ.
User level: Community Specialist

Apr 12, 2018 8:10 AM in response to GemzyLou

Hello Gemma,


Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are having issues with the top row of keys on your MacBook Pro. You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.


How to test an issue in another user account on your Mac


Next, use safe mode to start up your Mac as it does the following things:

  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents startup items and login items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files


Log into your user account and test the issue while in safe mode and then restart normally and test the issue again.


Use safe mode to isolate issues with your Mac ​
Limited graphics performance in OS X recovery or safe mode


Cheers!
Reply

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The top row of my keyboard isn't working properly!

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