My gift card was not activated properly I need help with this

If you can‘t redeem your iTunes or Apple Music Gift Card or content code - https://support.apple.com/en-us/HT201195#inactive - Take the cards back to the store with the receipt and ask them to activate them.

Ask the people at the store the gift card came from or theiTunes Store stafffor assistance.

(159530)

Follow the instructions in the "Get Help from Apple Support" section of the article that you linked from. They are the ones who can help you with this.

Best,

GB