iPad Pro touch screen unresponsive intermittently. Been noticing this since I was forced to update. Anyone know I fix?

I purchased a iPad pro 12.9" in February 2018 and since then I have found that the screen will become unresponsive and requires either a soft reset to become responsive again or in bad cases, I need to turn it off and back on to use it.

It may be a week or two between occurrences and then it may only happen once but then there are times it just keeps happening multiple times in a row and the frustration level is high.

I tried using iTunes to backup my device, doing a factory reset and then setting it up again as a new device and found it kept happening.

It doesn't seem to be limited to certain apps as it happens with anything I am doing.

Sometimes just rotating the ipad to landscape and then back to portrait orientation will help but this problem is a pain.

If this is a hardware issue then it needs to be fixed or a solution provided fast as I paid a lot of money for a device that is faulty from the day I bought it.

I have the exact same problem on my iPad Pro 10.5. Only 9 months since I bought it and this problem occurred! Really disappointed! The hard reset method doesn’t work. Powering off/on the device works better. But it’s unacceptable for a “high end” device (as advertised). The problem occurs really random and especially while charging.

If it is still under manufacturer’s warranty - and at 9 months old it should be - make an appointment and take it in. Get it addressed during that warranty period. You only have a year from date of purchase/ship to use the original warranty (longer if you purchased apple care plus)

If you find a resolution, I would love to know. I not only have this with my iPad Pro, but also with my iPhone 7plus. It’s extremely frustrating when I’ve been holding on a long phone call and I’m prompted for responses on the phone pad and nothing happens. I get kicked off of long phone calls after sitting on hold indefinitely. Plus, as someone else said, a lot of money tied up in these devices. I’m trying to get help setting something up on. Y iPad, but if there was s no response when I asked to tap something, they can’t help, so more money lost.

I had the same issues, sent for checking and was informed Apple could not simulate the issue so concluded iPad is ok.

Reset the iPad many times but still same issue, and I recorded a video of it and show Apple support. After raising my voice and shouting to them, finally agreed to replace my iPad. Gonna got get my replacement today, and seriously I am not confident at all that this resolved the issue!

Have you tried a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?

It is probably a hardware failure. Most especially if your ipad is under warranty make an appointment at your local apple store and take it in.

Clarification. Raising your voice and yelling at people not nice, it will not get what you want, or need everytime.😉