My daughter made two purchases within the Madden Mobile app and neither purchase was credited. We trouble-shot through the Madden Mobile "help" section, so we rebooted the app and then rebooted the iPhone. Still nothing. How can we go about fixing this so that she has the "Madden bucks" in the app, or how do we go about getting the iTunes credit back? Any help is appreciated.
iPhone 7, iOS 11.3
The purchases went through successfully, do they show on the iTunes account’s purchase history ? If they do, and if the developer can’t or won’t help, contact iTunes Support : http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html
The purchases went through successfully, do they show on the iTunes account’s purchase history ? If they do, and if the developer can’t or won’t help, contact iTunes Support : http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html
All purchases will, or should, show on an account's purchase history, and on an emailed receipt. She could try contacting iTunes Support via http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html
Are you sure the purchases went though successfully, if you've been charged they aren't just : About payment card authorisation holds in the iTunes Store - Apple Support ?
They do not show up in the purchase history, neither on her phone or on mine since she uses my iTunes account. That's why I tried to contact EA Sports first but it sends me to Apple. So I'm kind of stuck and feel like I'm missing a step.
Yes, she had loaded a $20 gift card and it's been charged twice.
Thanks, appreciate your help.
missing Madden Mobile in app purchases
