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Everytime I try to download an app it asks for my password. After I enter it, it locks me out of my account and the app doesn’t download. Do I have to master reset it or is there another way to download the apps?

How do I download apps to my phone without always having to enter my password and being locked out of my account?

Posted on Apr 16, 2018 10:15 PM

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Posted on Apr 17, 2018 6:13 AM

Apple ID is locked or disabled


If necessary, contact iTunes Support. Scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Support



iTunes Support – world wide

2 replies

Apr 17, 2018 6:16 AM in response to tusami

Have you changed your Apple ID email address or password recently?


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID.


If you cannot resolve it yourself:

Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169

Everytime I try to download an app it asks for my password. After I enter it, it locks me out of my account and the app doesn’t download. Do I have to master reset it or is there another way to download the apps?

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