Iphone wont work in my country

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Level 1

8 points

Iphone wont work in my country

Hello! Im from Argentina and back on March I went to the US. I had a broken iphone 6s so for little money Apple gave me a new one. instead of using it, I thought I could buy an iphone 7 plus and sell my new iphone 6s here. When I came back, the phone (iphone 6s) wouldn’t accept any sim card that wasn’t from an US carrier.

My question was whether I can go to the Apple from the US and request for them to make this iphone 6s compatible with the carriers of MY country. They never told me it was working this way, by the way.

Thank you!

iPhone 6s, iOS 11.2.2

Posted on Apr 18, 2018 12:31 PM

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Answer 1

Top-ranking reply

Teddy_B

Community Specialist

Apr 19, 2018 9:42 AM in response to palomi808

Hello palomi808,

Thank you for using Apple Support Communities. It's my understanding you'd like to unlock an iPhone that was purchased in the U.S. for use in Argentina. I'm happy to help. The iPhone would have to be unlocked by the carrier. Please review the steps and information in the link below:

How to unlock your iPhone for use with a different carrier

Cheers!

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Answer 2

palomi808 Author

Level 1

8 points

Apr 21, 2018 3:13 PM in response to Teddy_B

The thing is that the phone doesn’t have a carrier or it’s not specified anywhere so I have no way of knowing which carrier should I contact.

Still, they assured me that the phone they were giving me was going to be an unlocked one. It’s their responsibility, but how can I contact Apple Support. I’m from Argentina so I don’t know if there’s a way.

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Answer 3

KiltedTim

Level 10

225,792 points

Apr 21, 2018 3:14 PM in response to palomi808

palomi808 wrote:

Still, they assured me that the phone they were giving me was going to be an unlocked one. It’s their responsibility, but how can I contact Apple Support. I’m from Argentina so I don’t know if there’s a way.

Look up the number for the store where you made the exchange can call them.

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Iphone wont work in my country

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