12.6.4.3 Syncing apps issue

Question

12.6.4.3 Syncing apps issue

I have the latest iTunes where it still allows you to transfer your apps to your device from your computer.

Recently, I had to do reinstall Windows. After I installed Windows and installed 12.6.4.3, I ran into syncing issues where iTunes says my computer is not authorized. I subsequently "authorize" it. I get a confirmation message my computer is now authorized.However, I end up in a loop and iTunes won't sync the apps. It just gives me the same messages.

I tried reauthorizing of course, transferring to another computer, but I got the same fail. I wonder if something coincidentally changed and Apple is blocking people from syncing like they did a few years ago when the stopped allowing users to transfer purchases onto their computer. Apparently, the latter even escaped level II Apple support. I can't help if this the case now too, because Apple no longer wants people to sync using iTunes, rather iCloud?

Posted on Apr 18, 2018 11:43 PM

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Answer 1

turingtest2

Level 10

278,263 points

Apr 19, 2018 6:01 AM in response to Romplestiliskin

See If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases - Apple Support.

tt2

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Answer 2

Apr 22, 2018 2:13 PM in response to turingtest2

The App store was removed back in September. This special build allowed users to backup and reinstall their applications, purchases et al from their iTunes application in windows.

To answer your question, yes. I believe the ability to transfer purchases is now broken.

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Answer 3

turingtest2

Level 10

278,263 points

Apr 20, 2018 1:41 PM in response to Romplestiliskin

If you haven't already done so try the deauthorize all command and then try again, or contact iTunes - Official Apple Support.

tt2

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Answer 4

Apr 20, 2018 11:08 PM in response to turingtest2

Deauthorizing all computers didn't work. Calling Apple Support has been futile. Level II doesn't know what's going on....just like they didn't know that you couldn't transfer purchases to your iTunes until I showed them them a video and they replicated on their system. Their jaw dropped.

My guess is, in the absence of anyone coming forth, Apple has disabled app syncing with iTunes, wanting people to use iCloud backup only.

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Answer 5

turingtest2

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278,263 points

Apr 21, 2018 1:47 AM in response to Romplestiliskin

iTunes has only been transferring universal 32-bit apps from device into iTunes since the introduction of app thinning back in iOS 9. If your device is running iOS 11 there should be nothing on it, app wise, that qualifies for transfer from device to library. Are you saying transfer of music and video purchases from device to library is broken in 12.6.4.3?

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Answer 6

turingtest2

Level 10

278,263 points

Apr 27, 2018 12:57 PM in response to Romplestiliskin

Of course. See Managing apps with iTunes 12.7 or later for my take on the issue at the time.

Sorry not to have got around to this sooner, but I've signed into my system running 12.6.3.6, updated it to 12.6.4.3, deleted a small selection of apps and purchased media, then transferred purchases from an old iPhone 4 where those items still existed. All of the items were transferred into the library by iTunes 12.6.4.3. That's not to say that all apps will transfer, only 32-bit universal packages will, but that has been the case since the release of iOS 9 nearly three years ago.

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Answer 7

turingtest2

Level 10

278,263 points

Apr 22, 2018 2:28 PM in response to Romplestiliskin

I'm well aware of the changes introduced by iTunes12.7. iTunes 12.6.3.6 was certainly capable of importing media and 32-bit universal apps. I'd be surprised if that has changed. I'll boot into Sierra some time to check.

tt2

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Answer 8

Apr 20, 2018 1:34 PM in response to turingtest2

Unfortunately, the instructions provided in the link did not work. I deleted the SC folder, but the same result. I am caught in a loop.

Any other suggestions?

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Answer 9

Apr 26, 2018 11:28 PM in response to turingtest2

Hmm. Are you "well aware" that Apple does many things without telling us?

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12.6.4.3 Syncing apps issue

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