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Question: No mail preferences in High Sierra

Just updated to High Sierra. Now selecting Mail Preferences results in a blank grey box. Cool...but not at all.


I've looked through a lot of forum posts:

  • I don't have a containers folder
  • I don't have any of these items
    • ~/Library/Application Support/CloudDocs/session/containers/com.apple.mail.plist
    • ~/Library/Library/Preferences/com.apple.mail.plist
    • ~/Library/Library/Containers/com.apple.mail/Data/Library/Preferences/com.apple.m ail.plist
    • ~/Library/Library/Containers/com.apple.mail/Data/Library/SyncedPreferences/com.a pple.mail.plist


My signatures are now also missing. I was advised to turn on iCloud for mail by the post in the screen shot below. Instead, it removed my signatures from the drop down menu completely (they used to be in the drop down menu, but I couldn't access editing them because preferences wasn't available).


User uploaded file

MacBook Air, macOS High Sierra 10.13.4

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Apr 19, 2018 5:32 PM in response to anjayenunciates In response to anjayenunciates

A Safe Mode boot deletes system caches that can help after updating or upgrading macOS.



To start up in safe mode:


  1. Start or restart your Mac, then immediately press and hold the Shift key. The white Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
  2. Release the shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.


To leave safe mode, restart your Mac without pressing any keys during startup.


Then check Mail > Preferences.



Use safe mode to isolate issues with your Mac - Apple Support

Apr 19, 2018 5:32 PM

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Apr 19, 2018 6:52 PM in response to anjayenunciates In response to anjayenunciates

First create a new user account see this article How to test an issue in another user account on your Mac - Apple Support

And monitor it , if it doesn't help reinstall the operating system see this article How to reinstall macOS - Apple Support

Apr 19, 2018 6:52 PM

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Question: No mail preferences in High Sierra