EtreCheck version: 4.2.1 (4C020)
Report generated: 2018-04-21 16:04:00
Download EtreCheck from https://etrecheck.com
Runtime: 7:36
Performance: Below Average
Problem: Apps are crashing
Major Issues:
Anything that appears on this list needs immediate attention.
Stuck iCloud- This machine has a large number of pending iCloud transfers.
Heavy CPU usage- Some processes are using an unusually high amount of CPU.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Kernel extensions blocked- There are blocked kernel extensions awaiting user approval.
Apps crashing- There have been numerous app crashes.
Clean up- There are orphan files that could be removed.
Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.
Low performance- EtreCheck report took over 5 minutes to run. This is unusual.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (15-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,1
1 2.3 GHz Intel Core i7 (i7-3615QM) CPU: 4-core
16 GB RAMAt maximum
BANK 0/DIMM0 - 8 GB DDR3 1600 ok
BANK 1/DIMM0 - 8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 10
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1440 x 900
NVIDIA GeForce GT 650M - VRAM: 512 MB
Drives:
disk0 - Samsung SSD 850 EVO 500GB 500.11 GB (Solid State - TRIM: No)
Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 () 499.24 GB
disk1s1 - D***********k (APFS) 499.24 GB (396.92 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 499.24 GB (135 MB used)
disk1s3 - Recovery (APFS) [Recovery] 499.24 GB (3.10 GB used)
disk1s4 - VM (APFS) [APFS VM] 499.24 GB (1.07 GB used)
disk0s3 () 655 MB
Mounted Volumes:
disk1s1 - D***********k 499.24 GB (97.87 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 499.24 GB (97.87 GB free)
APFS
Mount point: /private/var/vm
disk2s2 - T******************s 3.00 TB (842.55 GB free)
Case-Sensitive Journaled HFS+
Mount point: /Volumes/T******************s
Network:
Interface en0: Ethernet
Interface en4: iPhone
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 45.73 GB available
iCloud Status: 8067 pending files
System Software:
macOS High Sierra 10.13.4 (17E199)
Time since boot: Less than an hour
System Load: 13.82 (1 min ago) 11.14 (5 min ago) 6.22 (15 min ago)
Security:
System | Status |
---|
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist
Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/net.juniper.SetupClient.plist
Executable: /Users/***/Library/Application Support/Juniper Networks/SetupClient/JuniperSetupClient.app/Contents/MacOS/JuniperSetupClient
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist
Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist
Executable: /Library/Application Support/Citrix Receiver/ctxusbd
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist
Executable: /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist
Executable: /Users/***/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist
Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.prey.agent.plist
Executable: /usr/local/lib/prey/current/bin/prey
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
66 32-bit apps
Kernel Extensions:
/Applications/Tunnelblick.app
[Not Loaded] tap-signed.kext (20141104 (Tunnelblick build 4921))
[Not Loaded] tun-20111101.kext (20111101 (Tunnelblick build 4921))
/Applications/Viscosity.app
[Not Loaded] tap.kext (SparkLabs Pty Ltd, 1.2)
/Library/Application Support/Citrix Receiver
[Not Loaded] CitrixGUSB.kext (Citrix Systems, Inc., 12.4.0 - SDK 10.9)
/Library/Application Support/VirtualBox
[Blocked] VBoxDrv.kext (Oracle America, Inc., 5.2.8)
[Blocked] VBoxNetAdp.kext (Oracle America, Inc., 5.2.8)
[Blocked] VBoxNetFlt.kext (Oracle America, Inc., 5.2.8)
[Blocked] VBoxUSB.kext (Oracle America, Inc., 5.2.8)
/Library/Extensions
[Blocked] ufsd_NTFS.kext (Paragon Software GmbH, 14.2.288 - SDK 10.5)
System Launch Agents:
[Not Loaded] | 6 Apple tasks |
[Loaded] | 172 Apple tasks |
[Running] | 114 Apple tasks |
[Other] | One Apple task |
System Launch Daemons:
[Not Loaded] | 37 Apple tasks |
[Loaded] | 177 Apple tasks |
[Running] | 120 Apple tasks |
Launch Agents:
[Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-15) |
[Loaded] | com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-02-21) |
[Running] | com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-11-09) |
[Loaded] | com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-11-09) |
[Running] | com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2016-11-09) |
[Loaded] | com.oracle.java.Java-Updater.plist (? 47baee8 - installed 2018-03-28) |
Launch Daemons:
[Other] | com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 - installed 2016-08-29) |
[Running] | com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-06-22) |
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-15) |
[Running] | com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-04-06) |
[Not Loaded] | org.virtualbox.startup.plist (? 700b9385 - installed 2018-03-13) |
[Loaded] | net.whatroute.whatroute2helper.plist (? d3b0e6b - installed 2016-10-31) |
[Other] | com.paragon.NTFS.launch.plist (Apple - installed 2018-03-27) |
[Loaded] | com.sparklabs.ViscosityHelper.plist (SparkLabs Pty Ltd - installed 2017-11-22) |
[Running] | com.objective-see.ransomwhere.plist (Objective-See, LLC - installed 2017-09-30) |
[Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-06-04) |
[Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28) |
[Running] | com.backblaze.bzserv.plist (Backblaze - installed 2018-01-30) |
[Loaded] | com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2016-11-09) |
[Loaded] | org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2018-01-14) |
[Running] | com.prey.agent.plist (? 5687e286 - installed 2018-04-10) |
[Running] | com.nordvpn.NordVPN.Helper.plist (TEFINKOM & CO S.A - installed 2018-03-26) |
[Loaded] | com.prey.owl.plist (Prey, Inc. - installed 2017-11-25) |
User Launch Agents:
[Loaded] | net.juniper.SetupClient.plist (? 0 - installed 2016-10-05) |
[Other] | com.spotify.webhelper.plist (? 0 - installed 2017-05-30) |
[Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (? 0 - installed 2018-04-15) |
[Other] | com.valvesoftware.steamclean.plist (? 0 - installed 2017-12-23) |
[Other] | com.avast.home.userinit.plist (? 0 - installed 2017-12-20) |
[Not Loaded] | org.virtualbox.vboxwebsrv.plist (? 0 - installed 2018-03-13) |
[Running] | com.backblaze.bzbmenu.plist (Backblaze - installed 2018-04-21) |
User Login Items:
NordVPN Application (TEFINKOM & CO S.A
(/Applications/NordVPN.app)
Itsycal Application (Sanjay Madan
(/Applications/Itsycal.app)
Meteorologist Application (Edward Danley
(/Applications/Meteorologist.app)
CCC User Agent Application (Bombich Software, Inc. - installed 2018-04-02)
(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)
Paste Application (Mac App Store
(/Applications/Paste.app)
Magnet Application (Mac App Store
(/Applications/Magnet.app)
MenuBar Stats Application (Mac App Store
(/Applications/MenuBar Stats.app)
Internet Plug-ins:
SharePointBrowserPlugin: 14.7.7 (installed 2017-11-04)
CitrixICAClientPlugIn: 12.4.0 (installed 2018-03-15)
QuickTime Plugin: 7.7.3 (installed 2018-03-27)
npATNetscapePlugin: 1.0.3.33 (installed 2017-03-14)
JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-04-19)
NP_2020Player_WEB: 5.0.94.0 (installed 2011-10-26)
User Internet Plug-ins:
ZoomUsPlugIn: 4.0.36452.0616 (installed 2017-06-28)
Audio Plug-ins:
BartenderAudioPlugIn: 1.0.0 (installed 2016-09-14)
Safari Extensions:
3rd Party Preference Panes:
AppTrap (installed 2018-03-31)
Backblaze Backup (installed 2018-01-30)
Java (installed 2018-03-28)
Time Machine:
Skip System Files: No
Mobile backups: Yes
Auto backup: Yes
Volumes being backed up:
D***********k: Disk size: 499.24 GB - Disk used: 401.37 GB
Destinations:
3************************e [Network] (Last used)
Total size: 3.00 TB
Total number of backups: 258
Oldest backup: 2017-11-11 00:09:43
Last backup: 2018-04-21 07:07:30
Top Processes by CPU:
Process (count) | Source | % of CPU |
VTDecoderXPCService (2) | Apple | 230 |
diagnosticd | Apple | 108 |
bird | Apple | 81 |
Console | Apple | 72 |
bztransmit | Backblaze | 66 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
kernel_task | Apple | 1.39 GB |
bztransmit | Backblaze | 976 MB |
mdworker (28) | Apple | 742 MB |
Safari | Apple | 712 MB |
mds_stores | Apple | 458 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
kernel_task | Apple | 751 MB | 254 MB |
cloudd | Apple | 19 KB | 3 MB |
com.apple.WebKit.Networking | Apple | 229 KB | 622 KB |
mDNSResponder | Apple | 181 KB | 34 KB |
nsurlsessiond | Apple | 78 KB | 46 KB |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
VTDecoderXPCService (2) | Apple | 68 |
diagnosticd | Apple | 32 |
Console | Apple | 30 |
bird | Apple | 28 |
com.apple.photos.VideoConversionService | Apple | 19 |
Virtual Memory Information:
Available RAM | 8.79 GB |
Free RAM | 155 MB |
Used RAM | 7.21 GB |
Cached files | 8.64 GB |
Swap Used | 512 KB |
Clean up:
~/Library/LaunchAgents/com.spotify.webhelper.plist
/Users/***/Library/Application Support/Spotify/SpotifyWebHelper
Executable not found
~/Library/LaunchAgents/com.avast.home.userinit.plist
/Users/***/Library/Application Support/Avast/hub/userinit.sh
Executable not found
~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
/Users/***/Library/Application Support/Steam/SteamApps/steamclean
Executable not found
/Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist
/Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-sof tware.NTFS.fsnotify.daemon
Executable not found
Diagnostics Information (past 7 days):
2018-04-21 15:48:50 Last Shutdown Cause: 3 - Hard shutdown (once)
2018-04-21 14:58:18 WindowServer Crash (2 times)
StartTime:2018-04-21 14:44:23 GPU:IG&NV MetalDevice for accelerator(0x3277): 0x7fc9cee184f8 (MTLDevice: 0x7fc9d1032200) MetalDevice for accelerator(0x4907): 0x7fc9ced4bb78 (MTLDevice: 0x7fc9d1042600) IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/P0P2@1/IOPP/GFX0@0/NVDA,D isplay-A@0/NVDA Assertion failed: (isReady - DisplayID: 0x4272902 FB RegID: 4294968294, On Glass SurfaceIDs: 1 6, Transactions: [ Active SurfaceID: 0 ] [ Active SurfaceID: 6 ] ), function CoreDisplay_NotReady, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/CoreDisplay/CoreDisplay-97.16/C oreDisplay/Display/Display.cpp, line 1867. |
2018-04-20 12:14:27 rapportd.app Crash (21 times)
dyld: launch, loading dependent libraries |
2018-04-20 08:13:12 SuperDuper!.app Crash (once)
End of report