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Question: messages not reaching each other

My iPhone 6 on boost (Telstra) network and my mum’s iPhone SE on Vodafone often don’t receive each other’s sms, iMessage or photos. Just randomly. It is extremely frustrating as she regularly looks after my son etc and we miscommunicate because we assume the other has received the messages. Help!

iPhone 3GS, iOS 5.1.1

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Apr 20, 2018 2:28 PM in response to monkeybum In response to monkeybum

Hey monkeybum

If I understand correctly, you are able to send and receive messages, but on occasion, the other person does not receive them and you do not receive some either. If you send a message, do you ever see a red exclamation mark next to the sent message? Since the feature is working, it sounds like it may be a service or connection issue. While the second article says No Service, if it is a service or connection issue, the second article may help in that instance.

If you can't send or receive messages on your iPhone, iPad, or iPod touch

If you see No Service or Searching on your iPhone or iPad

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Thank you for using Apple Support Communities. Have a good one.

Apr 20, 2018 2:28 PM

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Question: messages not reaching each other