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Question: My apple device has been icloud locked plz help me to unlock it

Plz unlock my apple device

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Apr 20, 2018 3:07 AM in response to nazim238 In response to nazim238

Did you buy the device second-hand (used)? Does your screen look like this (with the ID being shown not yours)? -

User uploaded file

If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515


If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

Apr 20, 2018 3:07 AM

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Apr 21, 2018 11:46 AM in response to nazim238 In response to nazim238

If you bought the device, take the device, the original purchase receipt, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the receipt also.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter

Apr 21, 2018 11:46 AM

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Question: My apple device has been icloud locked plz help me to unlock it