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Question: icloud photos application won't open

My icloud storage is almost full, so I am trying to download my photos to my iMac (which is too old to automatically connect to icloud). When I go to the icloud web application it will not open Photos. I first get a message saying, "Network unavailable or slow. Photos is taking longer to load than expected." Then the spinning wheel of doom stops and I get a message saying, "Can't load Photos. There was a problem loading the application." I'd really like to download my pictures! Any ideas?

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Apr 27, 2018 6:37 AM in response to c2saint In response to c2saint

I am seeing this error message, whenever I am using an user account, where I am not signed into iCloud Photo Library in System Preferences > iCloud with my AppleID.

In that case the Photos.app will give this error message.

It may be related to this warning in iCloud: Use iCloud.com

If you have web-only access to iCloud.com, you only see Contacts, iCloud Drive, Notes, Pages, Numbers, Keynote, Settings, and Launchpad. To see and use other iCloud features, set up iCloud on your iOS device or Mac.


Apr 27, 2018 6:37 AM

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Apr 27, 2018 7:54 AM in response to léonie In response to léonie

Yeah, unfortunately my mac OS is too old to be able to set up iCloud in my system preferences...I'm still using Snow Leopard (don't laugh at me) because I'm afraid if I upgrade some of my apps won't work (such as photoshop). Until just recently I had no problem opening the Photos app in the web iCloud. Something has changed, I guess.

Apr 27, 2018 7:54 AM

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Apr 27, 2018 7:59 AM in response to c2saint In response to c2saint

I did not solve it. I increased my iCloud storage, as suggested above, but the Photos app still won't open in the web-based iCloud app. I did hook my ipad up to my mac and was able to move photos onto my mac that way, but that is not really a solution to the problem! I don't know what is wrong; I guess Apple has decided that my mac os is too old all of a sudden, since it worked fine a few weeks ago. Sigh.

Apr 27, 2018 7:59 AM

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Apr 27, 2018 8:19 AM in response to slugwork In response to slugwork

It is not the age of the Mac. I am getting this warning also on my MacBook Pros (mid 2015), running High Sierra. But only, if I try to access my iCloud Photo Library from a user account, where I am not signed into iCloud Photos Library from the system preferences.

User uploaded file

From my main account I can open Photos at www.icloud.com without any problem.

Apr 27, 2018 8:19 AM

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Apr 27, 2018 8:29 AM in response to léonie In response to léonie

That is exactly the message I am getting! However, my system preferences has no option to set up iCloud because, well, Snow Leopard I guess... It just stinks not being able to download any of my photos from the cloud to my computer!

Apr 27, 2018 8:29 AM

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Apr 27, 2018 8:56 AM in response to slugwork In response to slugwork

It just stinks not being able to download any of my photos from the cloud to my computer!

It makes no sense at all, that we cannot download from www.icloud.com, if we cannot sign into iCloud Photo Library on the device in the preferences. There would be no need to use www.icloud.com, if we can use the Photos.app on the device.

Apr 27, 2018 8:56 AM

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Jun 6, 2018 12:10 PM in response to slugwork In response to slugwork

So Apple, hello are you listening? How many people in the world have this issue? I feel like I am being painted into a corner by you taking away the possibility of being able to use a service that I pay for (extra space in iCloud). It seems you are trying to get me to upgrade to the latest OS, but in order to do that I have to buy a new iMac bcecause a lot of my (very expensive) installed software will not function and I'll also have to invest more in repurchasing/upgrading those.

I refuse to spend upwards of £5000 just to be able to use iCloud!!!

I cannot cancel my extra storage space until I can download all photos and videos but hey you won't let me.

When I find a way, I shall remove iCloud and related services, buy a portable external drive.

Jun 6, 2018 12:10 PM

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Jul 4, 2018 6:11 AM in response to agrfoto In response to agrfoto

No Apple is not listening - apple is not here - this, as you know, because your read and agreed to the TOU when you signed up is strictly a user to user support forum and Apple is not here and does not act on things here - and also as you know from the TOU RANTS are not appropriate here and are waste or your and our time


LN

Jul 4, 2018 6:11 AM

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Question: icloud photos application won't open