After Update Loop, Approve iPhone Issues

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Level 1

8 points

After Update Loop, Approve iPhone Issues

After an update loop that required a restore to phone, I keep being asked to Approve the Iphone. WHen I got to icloud.com, there's no way to do this.

When I go to system preferences, everythign under icloud is grayed out, so I can't click anything or change any information (even after login).

As a result, I don't know how to approve the iphone, so cannot complete re-setting it up.

Is an SE. The latest update installed itself overnight and set off this chain reaction.

iPhone SE, iOS 11.3

Posted on Apr 20, 2018 10:11 AM

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Answer 1

raina_b22

Community Specialist

Apr 21, 2018 8:45 AM in response to JayBBee

Hello JayBBee,

Welcome to Apple Support Communities.

We appreciate you taking the time to reach out to us with these details; we'd like to provide some information. What you're describing sounds like information requested to verify your identity for your Apple ID.
Have a look at the article below getting a verification code to verify your identity.
Get a verification code and sign in with two-factor authentication
Let us know if you need further assistance.
Have a great day!

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Answer 2

JayBBee Author

Level 1

8 points

Apr 21, 2018 9:18 AM in response to raina_b22

No..I can get the two-factor id to work..this appears to be an issue with my keychain. When I go to icloud on my airbook, all the info is grayed out and so I cannot access keychain...and cannot access it on phone. In each location (and via icloud.com), I can get two-factor authentication completed.

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Answer 3

Eric Root

Level 10

684,039 points

Apr 21, 2018 10:27 AM in response to JayBBee

Might be a corrupt .plist.

Do a backup, preferably 2 backups on 2 separate drives.

Quit System Preferences.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.systempreferences.plist. Move the .plist to your desktop.

Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.

Thanks to leonie for some information contained in this.

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After Update Loop, Approve iPhone Issues

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