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Question: Apps (multiple) Crashing

The problem sometimes gets resolved through restart, but not always. Multiple Apps are affected, including Word, Clean My Mac 3, and Devonthink. The Apps are all running the most recent update.


Ebre post below:

iOS 11.3

Posted on

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Apr 20, 2018 11:27 AM in response to lhirzel In response to lhirzel

Ebre Report results:



EtreCheck version: 4.2.1 (4C020)
Report generated: 2018-04-20 14:13:08 Download EtreCheck from https://etrecheck.com Runtime: 4:47
Performance: Good

Problem: Apps are crashing

Major Issues:

Anything that appears on this list needs immediate attention.

Heavy CPU usage - Some processes are using an unusually high amount of CPU.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Heavy RAM usage - This machine is using a large amount of RAM.Apps crashing - There have been numerous app crashes.Apps hanging - There have been numerous app hangs.Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usagUnsigned files - There is unsigned software installed. They appear to be legitimate but should bSystem modifications - There are a large number of system modifications running in the backgr32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (15-inch, 2017)
MacBook Pro Model: MacBookPro14,3
1 3.1 GHz Intel Core i7 (i7-7920HQ) CPU: 4-core 16 GB RAM Not upgradeable

BANK 0/DIMM0 - 8 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 8 GB LPDDR3 2133 ok Battery: Health = Normal - Cycle count = 117

Video Information:

Intel HD Graphics 630 - VRAM: 1536 MB Color LCD

Radeon Pro 560 - VRAM: 4096 MB

Drives:

disk0 - APPLE SSD SM2048L 2.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI () [EFI] 315 MB disk0s2 () 2.00 TB



e e

o



disk1s1 - Macintosh HD (APFS) 2.00 TB (1.14 TB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 2.00 TB (31 MB used) disk1s3 - Recovery (APFS) [Recovery] 2.00 TB (518 MB used) disk1s4 - VM (APFS) [APFS VM] 2.00 TB (2.15 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 2.00 TB (860.39 GB free) APFS

Mount point: / Encrypted

disk1s4 - VM [APFS VM] 2.00 TB (860.39 GB free) APFS

Mount point: /private/var/vm

Network:

Interface lpss-serial1: LPSS Serial Adapter (1) Interface lpss-serial2: LPSS Serial Adapter (2) Interface en8: Display Ethernet
Interface fw0: Display FireWire

Interface en0: Wi-Fi 2 802.11 a/b/g/n/ac One IPv4 address

Interface en7: iPhone
Interface en9: ZTE WCDMA Technologies MSM Interface en10: USB 10/100/1000 LAN
Interface en6: Bluetooth PAN 2
Interface bridge0: Thunderbolt Bridge
Interface bridge0: Thunderbolt Bridge 2
iCloud Quota: 81.18 GB available

System Software:

macOS High Sierra 10.13.4 (17E199)
Time since boot: Less than an hour
System Load: 2.25 (1 min ago) 2.09 (5 min ago) 2.72 (15 min ago)



Security:



System

Status

Mac App Store and identified developers Enabled



Gatekeeper
System Integrity Protection

Unsigned Files:



Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/papercut-event-monitor.plist
Executable: /Applications/PaperCut NG/providers/print/mac/pc-event-monitor Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/papercut-web-print.plist
Executable: /Applications/PaperCut NG/providers/web-print/mac/pc-web-print Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist Executable: /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacO

SyncServicesAgent
Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updat

MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/papercut-iosprint.plist
Executable: /Applications/PaperCut NG/providers/iosprint/mac/pc-iosprint Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Too Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/papercut.plist
Executable: /Applications/PaperCut NG/server/bin/mac/launch-app-server Details: Exact match found in the whitelist - probably OK

32-bit Applications:

64 32-bit apps

Kernel Extensions:

/Applications/Plantronics Hub.app
[Not Loaded] PlantronicsDriverShield.kext (Plantronics, Inc., 4.3 - SDK 10.8)

/Applications/zoom.us.app
[Not Loaded] ZoomAudioDevice.kext (1.1 - SDK 10.8)

/Library/Extensions
[Loaded] bckd.kext (Blue Coat Systems, 4.5.1008 - SDK 10.8)
[Loaded] Dropbox.kext (Dropbox, Inc., 1.8.8 - SDK 10.11)
[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)

/System/Library/Extensions



S

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[Not Loaded] AVFrameBuffer.kext (1.7 - SDK 10.8)
[Not Loaded] AVVideoCard.kext (1.7 - SDK 10.8)
[Not Loaded] JabraUSB.kext (Kim Jensen, 1.0.0 - SDK 10.11)

System Launch Agents:



[Not Loaded] [Loaded] [Running] [Other]

6 Apple tasks 170 Apple tasks 116 Apple tasks One Apple task



System Launch Daemons:



[Not Loaded] [Loaded] [Running]

Launch Agents:

35 Apple tasks 168 Apple tasks 131 Apple tasks



[Running]

[Running]

[Loaded]

[Running]

[Not Loaded]

[Running] [Loaded]

[Not Loaded]

[Loaded]

[Other]

[Running] [Running] [Running] [Running]

com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20) com.jabra.appservice.plist (Kim Jensen - installed 2018-01-22) com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-12) com.jabra.sametime.plist (Kim Jensen - installed 2018-01-22)

com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-02-24)

com.jabra.avaya3.plist (Kim Jensen - installed 2018-01-22) com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)

com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-19)

com.oracle.java.Java-Updater.plist (? e59767dc - installed 2017-09-05)

com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf d.plist (Adobe Systems, Inc. - installed 2018-02-14)

com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed com.jabra.avaya.plist (Kim Jensen - installed 2018-01-22)
com.jabra.bria.plist (Kim Jensen - installed 2018-01-22)
com.jabra.skype.plist (Kim Jensen - installed 2018-01-22)



Launch Daemons:



[Loaded] [Running] [Loaded] [Loaded] [Other] [Running] [Loaded]

com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-0 com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installe com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-12) com.apple.installer.osmessagetracing.plist (Apple - installed 2018-03-28) com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - inst papercut-web-print.plist (? bc6e5503 - installed 2017-09-27) com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-20)



9



[Loaded] [Running] [Loaded] [Loaded] [Other] [Running] [Loaded] [Loaded] [Loaded] [Loaded] [Running] [Loaded] [Loaded] [Loaded] [Loaded] [Running] [Running] [Running] [Running] [Loaded] [Loaded] [Other]

com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-0 com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installe com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-12) com.apple.installer.osmessagetracing.plist (Apple - installed 2018-03-28) com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - inst papercut-web-print.plist (? bc6e5503 - installed 2017-09-27) com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-20) com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-26) com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-01-16) com.oracle.java.Helper-T ool.plist (? e3fefdd2 - installed 2017-09-05) com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-19) com.surteesstudios.Bartender.BartenderInstallHelper.plist (? cf4e1532 - installed 20 com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-12-29) com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14 com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06) com.bluecoat.k9filter.plist (Blue Coat Systems - installed 2016-08-24) papercut-iosprint.plist (? 552061a6 - installed 2017-09-27)

com.apple.serverd.plist (Mac App Store - installed 2017-03-21) papercut-event-monitor.plist (? 3fefaebf - installed 2017-09-27) com.skype.skypeinstaller.plist (? a81aef1d - installed 2014-11-20) com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015- papercut.plist (? f4e49f0 - installed 2017-09-27)



User Launch Agents:



[Running] [Loaded] [Loaded]

[Loaded]

[Running] [Loaded] [Not Loaded] [Loaded]

User Login Items:

com.spotify.webhelper.plist (Spotify - installed 2018-02-09)

com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-1

com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-0

com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-24)

com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2016-11-29) com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-10-01) com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-22) com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 201



Keyboard Maestro Application (Stairways Software Pty Ltd (/Applications/Keyboard Maestro.app)



1



1

2 3

8



AdobeResourceSynchronizer Application (Adobe Systems, Inc.
(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSync

TextExpander Application (SmileOnMyMac, LLC (/Applications/TextExpander.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-04-17) (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

BetterSnapTool Application (Mac App Store (/Applications/BetterSnapTool.app)

Todoist Application (Mac App Store (/Applications/Todoist.app)

Yoink Application (Mac App Store (/Applications/Yoink.app)

ScanSnap Manager Application (PFU LIMITED (/Applications/ScanSnap/ScanSnap Manager.app)

Dropbox Application (Dropbox, Inc. (/Applications/Dropbox.app)

Bartender 3 Application (Surtees Studios Limited (/Applications/Bartender 3.app)

DEVONsphere Express Application (Mac App Store (/Applications/DEVONsphere Express.app)

chrometa_v5_4 Application (? (/Applications/chrometa_v5_4.app)

PopClip Application (Mac App Store (/Applications/PopClip.app)

1Password mini SMLoginItem (Mac App Store - installed 2018-03-17) (/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebi ts.onep

helper.app)
Fantastical Launcher SMLoginItem (Mac App Store - installed 2018-04-20)

(/Applications/Fantastical 2.app/Contents/Library/LoginItems/Fantastical Launcher.app) RevisionsHelper SMLoginItem (Mac App Store - installed 2018-02-23)

(/Applications/Revisions.app/Contents/Library/LoginItems/RevisionsHelper.app)

Internet Plug-ins:

o1dbrowserplugin: 5.41.3.0 (installed 2016-12-30) AdobeAAMDetect: 3.0.0.0 (installed 2018-02-20) AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-03-17) FlashPlayer-10.6: 29.0.0.140 (installed 2018-04-11) Silverlight: 5.1.20**3.0 (installed 2017-03-14)

QuickTime Plugin: 7.7.3 (installed 2018-04-11)
Flash Player: 29.0.0.140 (installed 2018-04-11) googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) SharePointBrowserPlugin: 14.7.1 (installed 2016-12-16) AdobePDFViewer: 18.011.20038 (installed 2018-03-17)



h



a



npDDRia: 0.0.14.5 (installed 2015-12-18)
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-12-26)

User Internet Plug-ins:

nprtAudioVideoPlugin: rtAudioVideoPlugin_x86_64 0.8.872 (installed 2016-06-08) FreeConferenceCallPlugin: FreeConferenceCallPlugin_x86_64 1.3.0 (installed 2018-03-13) GlancePlugIn: 2.11.2 (installed 2016-04-11)
ZoomUsPlugIn: 4.0.36452.0616 (installed 2017-07-13)

Audio Plug-ins:

BartenderAudioPlugIn: 1.0.0 (installed 2016-09-14)

Safari Extensions:

1Password Safari Extension Companion - Mac App Store - (installed 2018-03-17) Shortly.safariextz - Zhusee (ZZHC) - http://zzhc.org/shortly/(installed 2017-07-30)

Clip to DEVONthink.safariextz - DEVONtechnologies - http://www.devontechnologies.com/re id=download-extras (installed 2017-07-30)

Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/(installed 2016-12-22) 1Password.safariextz - AgileBits - https://agilebits.com/onepassword(installed 2017-06-12) Todoist Quick Add.safariextz - Doist - https://todoist.com/safari(installed 2016-11-30) SpeedReading.safariextz - Hundred Spires - http://hundredspires.cz(installed 2016-11-30) Evernote Web Clipper.safariextz - Evernote Corp. - http://evernote.com(installed 2017-06-12)

3rd Party Preference Panes:

Flash Player (installed 2018-03-26)
Jabra Suite for Mac (installed 2018-01-03) Java (installed 2017-12-26)
K9 Web Protection (installed 2016-08-24)

Time Machine:

Skip System Files: No Mobile backups: No
Auto backup: Yes Volumes being backed up:

Macintosh HD: Disk size: 2.00 TB - Disk used: 1.14 TB Destinations:

W****B [Network]
Total size: 4.00 TB
Total number of backups: 65
Oldest backup: 2017-01-15 04:05:51 Last backup: 2017-08-17 14:48:52


User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file User uploaded file


d



T***********e [Network] (Last used)
Total size: 3.93 TB
Total number of backups: 38
Oldest backup: 2017-10-15 20:41:53 Last backup: 2018-04-17 00:20:20



Top Processes by CPU: Process (count)

com.apple.WebKit.WebContent (19)

kernel_task com.apple.WebKit.Networking (5) Finder
Safari

Top Processes by Memory: Process (count)

com.apple.WebKit.WebContent (22)

kernel_task
mdworker (17)
Safari com.apple.WebKit.Networking (5)

Source

Apple

Apple Apple Apple Apple

Source

Apple

Apple Apple Apple Apple

% of CPU

88

28 17 16 14

RAM usage

4.06 GB

1.43 GB 267 MB 239 MB 180 MB

Input Output



Top Processes by Network Use: Process

com.apple.WebKit.Networking Dropbox
Revisions
mDNSResponder biometrickitd

Top Processes by Energy Use: Process (count)

lsd (2)
Finder backupd-helper RTProtectionDaemon

com.apple.WebKit.WebContent (22)

Source

Apple Dropbox, Inc. Mac App Store Apple
Apple

Source

66 MB 2 MB 19 KB 503 KB 86 KB

1 MB

4 MB 984 KB 45 KB 128 KB

Energy usage (0-100)



Apple 52 Apple 18 Apple 9 Malwarebytes Corporation 5

Apple 3



Process (count)

lsd (2)

Finder

backupd-helper

RTProtectionDaemon

com.apple.WebKit.WebContent (22)

Virtual Memory Information:

Source Energy usage (0-100)

Apple 52 Apple 18 Apple 9 Malwarebytes Corporation 5

Apple 3



Available RAM Free RAM Used RAM Cached files Swap Used

5.22 GB

1.68 GB 10.78 GB 3.54 GB 8 MB



Diagnostics Information (past 7 days):



2018-04-20 13:43:12 ScanSnap Manager.app Crash (3 times) 2018-04-19 23:53:25 Creative Cloud.app Crash (once) 2018-04-17 13:54:35 QuickLookUIService Crash (once) 2018-04-17 01:18:19 Dropbox.app CPU (3 times)

2018-04-17 01:16:36 CleanMyMac 3.app CPU (8 times) 2018-04-16 12:27:57 Unibox.app CPU (4 times) 2018-04-16 11:54:34 DEVONthink Pro.app Hang (15 times) 2018-04-16 11:45:07 WindowServer CPU (once) 2018-04-16 11:39:27 Microsoft Excel.app Crash (4 times) 2018-04-16 07:13:30 Contacts.app Crash (once) 2018-04-15 14:38:03 Mail.app Crash (once)

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[_ stringFromPersonNameComponents:]: unrecognized selector sent to instance 0x60c00001f8b0'

terminating with uncaught exception of type NSException abort() called

End of report



_


Apr 20, 2018 11:27 AM

Reply Helpful

Apr 20, 2018 11:39 AM in response to lhirzel In response to lhirzel

It is very difficult to read the report in the way you posted it. It came out all garbled.


You should click on the "Share Report" button, choose Copy Report, and then just Command-V to paste it into your post here.


Nevertheless, I can still see that you have A LOT of Login Items;


AND, damnation... "Cleamymac".

A common phrase in these forums that applies here: Cleanmymac claims another victim.

This program should be considered malware and be banned from every mac in the world.

Apr 20, 2018 11:39 AM

Reply Helpful

Apr 20, 2018 4:34 PM in response to lhirzel In response to lhirzel

You have a lot of 32 bit apps. While they will still run in High Sierra they can have problems.

Remove your hub for testing.


Restart in Safe Boot mode then restart normally.


1. Start or restart your Mac.

2. Immediately after you hear the startup sound, press and hold the Shift key.

3. Release the Shift key when you see the Apple logo appear on the screen.

4. At the login screen select to restart normally.


Next, create a new User in System Preferences > Users & Groups. Make it an admin user.

Log out of your User and log into your new admin User.

Sign in with your Apple ID if you need to test any iCloud features.

Next try launching the apps that have been crashing.

Do they crash in the new User?


If you are using Office 2011 make sure you are updated to 14.7.7.

I suspect many of your apps are not updated to the latest version.


Report back with results of testing in the new User.


(You can boot back into your regular User when you finish testing.)

Apr 20, 2018 4:34 PM

Reply Helpful

Apr 20, 2018 6:24 PM in response to lhirzel In response to lhirzel

Open system preferences > click on iCloud you must be signed with Apple ID and that is kept same as your any web mail address say ( gmail , yahoo or any ) .The box for iCloud Drive and rest of all must be checked , click on options in iCloud Drive and make sure all boxes here also are checked see these screen shots .

User uploaded file

User uploaded file

Now , create another user test admin account see this article How to test an issue in another user account on your Mac - Apple Support

Download all mails in this account you have to configure the apple mail app see this article Set up Mail on your Mac with email accounts - Apple Support

Then open notes and click on continue , open notes preferences ( can use command and comma on the keyboard ) make sure enable on my Mac is to be checked the notes saved on iCloud server and web server will get downloaded with high network speed but it will take time if the data is massive you have not to quit notes app until each note comes back .

Same with contacts app they will also downloaded from servers .

Once you are contented the each data is there on the Mac delete the old corrupted account all clean my Mac and bunch of softwares ..etc will be deleted see this article Delete a user or group on Mac - Apple Support

You have to check the box of delete home folder and click on delete user .In your case the account " abc " would be your admin name .

User uploaded file

Apr 20, 2018 6:24 PM

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User profile for user: lhirzel

Question: Apps (multiple) Crashing