Related Article

If you see 'itunes.com/bill' or an unfamiliar charge on your statement

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Today i was charged for almost 49 eur for a purchase of a game. It was not written that i have to pay it. How do i get my money back?

I downloaded a game and today i was charged almost 50 eur. I did not know i have to pay it. How do i get my money back?

Posted on

Reply
Question marked as Apple Recommended
Answer:
Answer:

What does the game's description page say ? Does it mention in-app purchases ? Subscriptions ?


Purchases are considered final but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html

Posted on

Page content loaded

Question marked as Apple Recommended

Apr 21, 2018 12:02 AM in response to primoz70 In response to primoz70

What does the game's description page say ? Does it mention in-app purchases ? Subscriptions ?


Purchases are considered final but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html

Apr 21, 2018 12:02 AM

Reply Helpful
User profile for user: primoz70

Question: Today i was charged for almost 49 eur for a purchase of a game. It was not written that i have to pay it. How do i get my money back?