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Question: Very slow safari 11.1

My safari 11.1 is extremely slow to open my i Mac on OS high Sierra 10.13.4 when starting work in the morning.

I'm desperate so please can you help me with this?

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Question marked as Solved
Answer:
Answer:

You are going to have to re-install CMM and then following the developers instructions uninstall it. If you don't then you will need to do an Erase and fresh install so you can start over.

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Apr 21, 2018 6:35 AM in response to Anthony William Murray In response to Anthony William Murray

Force Quit Safari ( command + option + esc keys). Then restart Safari holding the Shift key.


Turn off Safari extensions in Safari > Preferences > Extensions > un-checkmark all extensions.


Empty Caches. You can either choose Safari menu > Clear History Or, if you do not want to remove History go to Safari menu > Preferences > Advanced and check the “Show Develop Menu” in Menubar. Then, on that menu > “Empty Caches”.


See these Apple Support Topics for detailed advice:

If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

If Safari doesn't load a page or webpage items are missing - Apple Support

Safari for Mac: If Safari can’t open a website

Apr 21, 2018 6:35 AM

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Apr 22, 2018 4:59 AM in response to macjack In response to macjack

Thank you so much macjack for helping me so quickly.

I have done exactly as you suggest and I have had a marginal improvement, but I still am stuck with Safari which when loading up first thing in the morning is operating very slowly indeed. When I have it working it is retaining a reasonable speed.

Thank you again

Tony

Apr 22, 2018 4:59 AM

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Apr 22, 2018 5:24 AM in response to Anthony William Murray In response to Anthony William Murray

Please download and run EtreCheck, created by one of own colleagues here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

Apr 22, 2018 5:24 AM

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Apr 22, 2018 12:19 PM in response to macjack In response to macjack

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-22 20:04:06

Download EtreCheck from https://etrecheck.com

Runtime: 5:22

Performance: Below Average


Problem: Computer is too slow

Description:

Safari very slow indeed when loading in the morning VERY frustrating


Major Issues:

Anything that appears on this list needs immediate attention.


Hardware failure- Your machine shut down due to a hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Apps with heavy CPU usage- There have been numerous cases of apps with heavy CPU usage.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance- EtreCheck report took over 5 minutes to run. This is unusual.


Hardware Information:

iMac (27-inch, Mid 2011)

iMac Model: iMac12,2

1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core

8 GB RAMUpgradeable

BANK 0/DIMM0 - 4 GB DDR3 1333 ok

BANK 1/DIMM0 - 4 GB DDR3 1333 ok

BANK 0/DIMM1 - Empty

BANK 1/DIMM1 - Empty


Video Information:

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 1600 x 900


Drives:

disk0 - ST31000528AS 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (HFS+) [Recovery] 650 MB


disk1 - SAMSUNG HN-M101MBB 1.00 TB (Mechanical)

External Thunderbolt 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 () [RAID Member] 999.86 GB

disk1s3 - B******X (HFS+) [Recovery] 134 MB


disk2 - SAMSUNG HN-M101MBB 1.00 TB (Mechanical)

External Thunderbolt 3 Gigabit Serial ATA

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 () [RAID Member] 999.86 GB

disk2s3 - B******X (HFS+) [Recovery] 134 MB


Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (890.98 GB free)

Journaled HFS+

Mount point: /


disk3 - L***e [RAID Set] 2.00 TB (909.59 GB free)

Journaled HFS+

Mount point: /Volumes/L***e


Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en5: PPPoE

Interface en5: PPPoE 2

Interface en0: Ethernet

One IPv4 address

4 IPv6 addresses

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

4 IPv6 addresses

Interface en5: TomTom GO 600

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

Interface en6: TomTom

Interface en8: iPhone

Interface en7: iPad

iCloud Quota: 35.14 GB available

iCloud Status: 5 pending files


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 3 days

System Load: 1.86 (1 min ago) 1.84 (5 min ago) 1.57 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 168 Apple tasks
[Running] 116 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 34 Apple tasks
[Loaded] 172 Apple tasks
[Running] 128 Apple tasks
[Other] One Apple task


Launch Agents:

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-14)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-06-06)
[Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-25)
[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-06-05)
[Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2015-01-19)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-25)
[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-14)
[Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-04)
[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Other] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-05)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-03-24)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-25)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06)


User Launch Agents:

[Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-03-24)


User Login Items:

iTunesHelper Application (Apple - installed 2018-03-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

FlashPlayer-10.6: 21.0.0.213 (installed 2016-04-09)

QuickTime Plugin: 7.7.3 (installed 2018-03-30)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-03-30)

AdobePDFViewer: 18.011.20038 (installed 2018-03-30)

Flash Player: 21.0.0.213 (installed 2016-04-09)

npDDRia: 0.0.14.5 (installed 2016-08-18)

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-15)

GarminGpsControl: 4.2.0.0 (installed 2014-03-31)

iPhotoPhotocast: 7.0 (installed 2015-02-09)


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26)


Safari Extensions:

AdBlock.safariextz - Michael Gundlach - http://safariadblock.com (installed 2015-06-11)
Dragon Dictate.safariextz - Nuance Communications, Inc - http://www.nuance.com(installed 2014-10-07)
DuckDuckGo.safariextz - DuckDuckGo - http://duckduckgo.com (installed 2017-02-01)
Translate.safariextz - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate(installed 2016-02-04)
1Password.safariextz - AgileBits - https://agilebits.com/onepassword (installed 2017-11-23)


3rd Party Preference Panes:

Flash Player (installed 2016-04-05)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 108.36 GB

Destinations:

L***e [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 256

Oldest backup: 2012-05-11 13:50:46

Last backup: 2018-04-22 19:53:46


Top Processes by CPU:

Process (count) Source % of CPU
system_profiler (2) Apple 120
lsd (3) Apple 7
trustd (5) Apple 4
WindowServer Apple 3
distnoted (3) Apple 2


Top Processes by Memory:

Process (count) Source RAM usage
kernel_task Apple 818 MB
com.apple.WebKit.WebContent (6) Apple 710 MB
Dragon Nuance Communications 477 MB
Mail Apple 205 MB
mds_stores Apple 200 MB


Top Processes by Network Use:

Process Source Input Output
mDNSResponder Apple 15 MB 3 MB
nsurlsessiond Apple 26 KB 8 MB
Mail Apple 2 MB 1 MB
com.apple.WebKit.Networking Apple 219 KB 56 KB
netbiosd Apple 160 KB 64 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
WindowServer Apple 4
ScreenSaverEngine Apple 3
Mail Apple 0
launchd Apple 0
cloudd Apple 0


Virtual Memory Information:

Available RAM 2.38 GB
Free RAM 57 MB
Used RAM 5.62 GB
Cached files 2.32 GB
Swap Used 160 MB


Diagnostics Information (past 7 days):

2018-04-21 08:12:41 com.apple.WebKit.Networking CPU (once)

2018-04-19 19:39:38 Last Shutdown Cause: -128 - Unknown (once)

2018-04-17 11:05:52 com.apple.WebKit.WebContent CPU (5 times)


End of report

Apr 22, 2018 12:19 PM

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Apr 22, 2018 12:37 PM in response to Anthony William Murray In response to Anthony William Murray

Uninstall Clean My Mac as per the developers instructions. No Anti-Virus software or so-called “cleaning” apps are needed or recommended for Mac OS. They can conflict with Mac's own built-in security. At best they will slow your Mac by using unnecessary resources and at worst will bork your entire system. And Clean My Mac is one of the worst.


I don't know if it's causing the problem, but it certainly isn't helping. After that, run another Etrecheck report.

Apr 22, 2018 12:37 PM

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Apr 22, 2018 12:38 PM in response to Anthony William Murray In response to Anthony William Murray

Uninstall CleanMyMac, it's considered malware by many experienced users on these forums. Then restart in Safe Mode and then restart normally and re-test.


If the issue continues, your EtreCheck report does say:


Major Issues:

Anything that appears on this list needs immediate attention.


Hardware failure- Your machine shut down due to a hardware failure.


If the problem persists, take the computer to your local independent Apple Authorized Service Provider and have the computer professionally diagnosed and repaired.

Apr 22, 2018 12:38 PM

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Apr 22, 2018 3:07 PM in response to macjack In response to macjack

I have attempted to uninstall Clean my Mac

Tony


EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-22 22:52:45

Download EtreCheck from https://etrecheck.com

Runtime: 3:60

Performance: Good


Problem: Computer is too slow

Description:

Safari

Remove Clean ny Mac


Major Issues:

Anything that appears on this list needs immediate attention.


Hardware failure- Your machine shut down due to a hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Apps with heavy CPU usage- There have been numerous cases of apps with heavy CPU usage.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.


Hardware Information:

iMac (27-inch, Mid 2011)

iMac Model: iMac12,2

1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core

8 GB RAMUpgradeable

BANK 0/DIMM0 - 4 GB DDR3 1333 ok

BANK 1/DIMM0 - 4 GB DDR3 1333 ok

BANK 0/DIMM1 - Empty

BANK 1/DIMM1 - Empty


Video Information:

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 1600 x 900


Drives:

disk0 - ST31000528AS 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD () [Recovery] 650 MB


disk1 - SAMSUNG HN-M101MBB 1.00 TB (Mechanical)

External Thunderbolt 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 () [RAID Member] 999.86 GB

disk1s3 - B******X (HFS+) [Recovery] 134 MB


disk2 - SAMSUNG HN-M101MBB 1.00 TB (Mechanical)

External Thunderbolt 3 Gigabit Serial ATA

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 () [RAID Member] 999.86 GB

disk2s3 - B******X (HFS+) [Recovery] 134 MB


Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (890.77 GB free)

Journaled HFS+

Mount point: /


disk3 - L***e [RAID Set] 2.00 TB (909.47 GB free)

Journaled HFS+

Mount point: /Volumes/L***e


disk4s1 - C**********3 80 MB (9 MB free)

HFS+

Mount point: /Volumes/C**********3


Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en5: PPPoE

Interface en5: PPPoE 2

Interface en0: Ethernet

One IPv4 address

4 IPv6 addresses

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

4 IPv6 addresses

Interface en5: TomTom GO 600

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

Interface en6: TomTom

Interface en8: iPhone

Interface en7: iPad

iCloud Quota: 35.14 GB available

iCloud Status: 5 pending files


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 3 days

System Load: 1.80 (1 min ago) 1.75 (5 min ago) 1.72 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 166 Apple tasks
[Running] 118 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 34 Apple tasks
[Loaded] 172 Apple tasks
[Running] 128 Apple tasks
[Other] One Apple task


Launch Agents:

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-14)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-06-06)
[Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-25)
[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-06-05)
[Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2015-01-19)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-25)
[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-14)
[Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-04)
[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Other] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-05)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-03-24)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-25)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06)


User Launch Agents:

[Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-04-22)


User Login Items:

iTunesHelper Application (Apple - installed 2018-03-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

FlashPlayer-10.6: 21.0.0.213 (installed 2016-04-09)

QuickTime Plugin: 7.7.3 (installed 2018-03-30)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-03-30)

AdobePDFViewer: 18.011.20038 (installed 2018-03-30)

Flash Player: 21.0.0.213 (installed 2016-04-09)

npDDRia: 0.0.14.5 (installed 2016-08-18)

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-15)

GarminGpsControl: 4.2.0.0 (installed 2014-03-31)

iPhotoPhotocast: 7.0 (installed 2015-02-09)


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26)


Safari Extensions:

AdBlock.safariextz - Michael Gundlach - http://safariadblock.com (installed 2015-06-11)
Dragon Dictate.safariextz - Nuance Communications, Inc - http://www.nuance.com(installed 2014-10-07)
DuckDuckGo.safariextz - DuckDuckGo - http://duckduckgo.com (installed 2017-02-01)
Translate.safariextz - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate(installed 2016-02-04)
1Password.safariextz - AgileBits - https://agilebits.com/onepassword (installed 2017-11-23)


3rd Party Preference Panes:

Flash Player (installed 2016-04-05)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 108.58 GB

Destinations:

L***e [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 257

Oldest backup: 2012-05-11 13:50:46

Last backup: 2018-04-22 20:39:09


Top Processes by CPU:

Process (count) Source % of CPU
system_profiler (2) Apple 113
lsd (3) Apple 8
WindowServer Apple 3
Mail Apple 3
kernel_task Apple 3


Top Processes by Memory:

Process (count) Source RAM usage
com.apple.WebKit.WebContent (10) Apple 1.23 GB
kernel_task Apple 855 MB
mdworker (17) Apple 329 MB
Dragon Nuance Communications 327 MB
Finder Apple 263 MB


Top Processes by Network Use:

Process Source Input Output
nsurlsessiond Apple 26 KB 25 MB
mDNSResponder Apple 16 MB 3 MB
Mail Apple 3 MB 6 MB
netbiosd Apple 173 KB 71 KB
apsd Apple 33 KB 111 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
system_profiler (2) Apple 40
lsd (3) Apple 4
WindowServer Apple 2
trustd (5) Apple 1
distnoted (3) Apple 1


Virtual Memory Information:

Available RAM 1.74 GB
Free RAM 32 MB
Used RAM 6.26 GB
Cached files 1.70 GB
Swap Used 132 MB


Diagnostics Information (past 7 days):

2018-04-21 08:12:41 com.apple.WebKit.Networking CPU (once)

2018-04-19 19:39:40 Last Shutdown Cause: -128 - Unknown (once)

2018-04-17 11:05:52 com.apple.WebKit.WebContent CPU (5 times)


End of report

Apr 22, 2018 3:07 PM

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Question marked as Solved

Apr 22, 2018 5:25 PM in response to Anthony William Murray In response to Anthony William Murray

You are going to have to re-install CMM and then following the developers instructions uninstall it. If you don't then you will need to do an Erase and fresh install so you can start over.

Apr 22, 2018 5:25 PM

Reply Helpful
User profile for user: Anthony William Murray

Question: Very slow safari 11.1