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Question: Cant open mail

Please can anyone help me (preferable in words of two syllables or less) as I am computer illiterate.

I had a message saying that I did a force quit, which i probable did as sometimes I get frozen. Now

when I try to open mail I get a box saying 'there is a problem with your mailbox, click and rebuild index next time i open mail it will reindex.'

I have tried this numerous times without success. Have been unable access emails for over a week now.

Have even thought of buying a iPhone or iPad to see if i could access them that way, but would be a very expensive experiment and probably wouldn't work anyway.

Any suggestions gratefully received

am using iMac high sierra


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Apr 21, 2018 9:47 AM in response to annfromfolkestone In response to annfromfolkestone

A Safe Mode boot deletes system caches that might help.

To start up in safe mode:

  1. Start or restart your Mac, then immediately press and hold the Shift key. The white Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
  2. Release the shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.

To leave safe mode, restart your Mac without pressing any keys during startup.

Then try Mail.

Use safe mode to isolate issues with your Mac - Apple Support

Apr 21, 2018 9:47 AM

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Apr 22, 2018 9:43 AM in response to annfromfolkestone In response to annfromfolkestone

Unfortunately this hasn't solved the problem, have 2 queries.

1 I didn't get any notification that i was in safe mode, should i have?

2 should i have tried mail when i was in safe mode?

Apr 22, 2018 9:43 AM

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Question: Cant open mail