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Question: Safari and El Capitan

OS X 10.11.6 is the operating system I am using. Just today, I am finding that if I use SAFARI and Google to search for something, I cannot seem to bring up "all countries" or "Canada" when I click on TOOLS in the header. This has changed recently, as I was always able to specify if I wanted to search the world or just items available in Canada when I was in Google. Can someone please help?

MacBook Pro, OS X El Capitan (10.11.6)

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Apr 21, 2018 9:49 AM in response to fotocano In response to fotocano

Most likely a cache issue. See if deleting the cache.db associated with Safari helps.



Opne the Finder. From the Finder menu bar click Go > Go to Folder


Then copy / paste the following:


~/Library/Caches/com.apple.Safari


Then click Go then from the Finder window that opens move the Cache.db file to the Trash.


Then quit and relaunch Safari to test.

Apr 21, 2018 9:49 AM

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Apr 22, 2018 2:42 PM in response to Carolyn Samit In response to Carolyn Samit

Hi, Carolyn. Thank you for the very prompt reply. As I was away from my MacBook for a few days, I am sitting down to try what you said. But before I move anything to trash, I have two questions: what is Cache.db and secondly, if I go through the steps you suggest, will I lose my autosaved favourite sites? Will I lose all my log in passwords which automatically sign me in on a few sites and have to re-enter them all again?

Apr 22, 2018 2:42 PM

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Apr 22, 2018 3:12 PM in response to Carolyn Samit In response to Carolyn Samit

Hi, Carolyn,

OK, so this is reply #2. I decided to "go for it" and followed your instructions. However, when I quit and even shut down the laptop completely and restarted it and then opened Safari, the only options I get when I go to the TOOLS is "anytime" and "all results". I have lost the choice of "search all countries or Canada". I am open to further suggestions. I did not empty my trash folder, could this be part of the problem?

Apr 22, 2018 3:12 PM

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Apr 25, 2018 2:35 PM in response to Eric Root In response to Eric Root

Thanks, Eric. I have tried what Carolyn suggested with no positive result. I have just cleared all history (and therefore, I assume cookies?) and have logged in to Google, and still am not able to retrieve the selection of "Any Country" in addition to "Any Time" and "all results" when I hit the TOOLS button on my MacBook OS X 10.11.6. No problem seeing the "Any Country" selection when I hit "search" on my iPad.......just on my Mac. So frustrating !!

Apr 25, 2018 2:35 PM

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Apr 25, 2018 2:54 PM in response to Eric Root In response to Eric Root

Hi, again. OK so I have now deleted ALL HISTORY and ALL COOKIES, as per your recommendation. I have shut down the computer and restarted it and tried to retrieve the "any country" option.......to no avail!! I even updated the latest version of Safari a few hours ago, but that hasn't made any difference.

Apr 25, 2018 2:54 PM

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Apr 25, 2018 7:44 PM in response to fotocano In response to fotocano

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Apr 25, 2018 7:44 PM

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Apr 27, 2018 8:06 AM in response to Eric Root In response to Eric Root

Hi, Eric,

This is a bit more involved than perhaps I am capable of. I will sit down and try to follow your instructions when I get a chance, but with great trepidation. Thanks for your reply and detailed information. At the moment there is only one user and one user account, and that is me.

Apr 27, 2018 8:06 AM

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Question: Safari and El Capitan