Hello, i accidentally bought a Netflix subscription, it took my money and i got a receipt from Apple. But the purchase is not on the website "reportaproblem" so i can't redeem for a refund even though i see the purchase in purchase history. Any help? Thanks
First you should read this document to confirm you have done everything correctly.
https://support.apple.com/en-gb/HT202039
If you have ... try going to the top right corner of this screen. Click on Contact Support. Then click on Billing and Subscriptions. From there you should be able to attract a one to one reply service by phone or email.
First you should read this document to confirm you have done everything correctly.
https://support.apple.com/en-gb/HT202039
If you have ... try going to the top right corner of this screen. Click on Contact Support. Then click on Billing and Subscriptions. From there you should be able to attract a one to one reply service by phone or email.
The Apple receipt itself should have the invitation to report a problem on it. Does it?
No, when i click on "report a problem" in the receipt it sends me in reportaproblem website and it says "your search landed no result. For more information ..." (approximative traduction) :/
Yes i did everything in this document... I will try to call them. Thanks
Update : It worked, they gave me back my money and cancelled my Netflix subscription thank you!
Happy to have helped. Thank you for the star.
My purchase doesn't appear in reportaproblem
