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rpvee Author

Level 1

11 points

Can't backup iPhone photos to PC

Hi everyone,

For years, I've been able to easily backup my iPhone photos to my external hard drive by having both connected to my PC laptop, and just copying from one device to the other. However, that's suddenly not working. Now when I try to do this, particularly with larger files, I get error messages such as "A device attached to the system is not functioning", or "The device is unreachable". I think these messages are applying to the iPhone, but I can see its contents on my PC anyway, I did tell the phone to "Trust This Computer", and my external hard drive is also fine.

What is going on here, and how can I back up these photos to free up space on my phone? My iCloud is full (and those photos won't download, but that's another issue I'll deal with later), and I've always preferred manually backing up to my external drive anyway. Again, this has worked for years...

Thanks!

iPhone X, iOS 11.3

Posted on Apr 22, 2018 5:12 AM

Best reply

Thundercloud3

Level 1

4 points

Posted on Apr 22, 2018 8:24 AM

Looks like I am not the only one. This is an issue which will cause me to leave apple.

I have had the same experience you have had. Ios 11 broke file transfers from iphone to pc. IOS 11 update caused “attached device not working properly bug” when dragging files from phone to pc. As of 11.3 update that bug has disappeared and has been replaced with “cyclic redundancy error. I did eventually back up my phone (pics and vid) to my pc but it took me about 12hrs to do so. I was forced to used icloud to backup my data and copy that to pc. I have talked to apple supervisors and tried all troubleshooting but it is broken.

The only thing that helps some is installing itunes and having your phone “sync” not backup. This still does not fix it however.

This will probably be my last iphone... at least for taking pics. Their QA is going down the hole.

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Can't backup iPhone photos to PC

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