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sarahfromgib Author

Level 1

4 points

New phone - can’t add backed up purchases

i get this message: “can not connect to iTunes Store - there was a problem connecting to the server“ when I try to restore backed up purchases.

Posted on Apr 22, 2018 7:52 PM

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1 reply

CarlAVII

Community Specialist

Apr 23, 2018 5:46 PM in response to sarahfromgib

Hello sarah,

Thank you for using Apple Support Communities! I understand that you are encountering an error when redownloading past purchases on your iPhone. I would be happy to help point you in the right direction from here.

Check out the following support article for troubleshooting steps relevant to your issue:

If you can‘t connect to the iTunes Store, iBooks Store, or App Store

Learn more about redownloading purchases here:

Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - Apple Support

If you're still encountering the error after trying those steps, contact Apple Support

Take care!

New phone - can’t add backed up purchases