isight camera not working

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Level 1

8 points

isight camera not working

I have a Macbook pro late 2010 model and the built in camera does not provide any video on FaceTime/skype etc. The green light comes on but the area that should show video is black. I have tried the "Terminal VDCAssistant" routine but to no avail.

MacBook Pro, macOS High Sierra (10.13.4)

Posted on Apr 23, 2018 10:29 AM

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Answer 1

Joseph_S.

Community Specialist

Apr 24, 2018 10:01 AM in response to Gina Bee

Hello Gina Bee,

Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing issues with the FaceTime camera on your MacBook Pro. You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.

How to test an issue in another user account on your Mac

Next, reset the System Management Controller (SMC) on your MacBook Air, as this controls certain hardware components on your MacBook Pro. Then test your issue again.

How to reset the System Management Controller (SMC) on your Mac - Apple Support

Cheers!

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Answer 2

jeremy_v

Community Specialist

Apr 25, 2018 7:21 AM in response to Gina Bee

Thanks for replying, Gina Bee, and that additional info, it really helps! Your next step is to run the built-in Apple Hardware Test to see if this issue with your camera is reported:

How to use Apple Hardware Test on your Mac - Apple Support

If you're still having this issue, your next step is to contact Apple or your local Apple Store or Apple Authorized Service Provider for further help with your camera in your MacBook Air.

Contact Apple Support
Apple - Find Locations - Country Selector

Have a great day and thanks for using the Apple Support Communities!

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Answer 3

Gina Bee Author

Level 1

8 points

Apr 25, 2018 2:08 AM in response to Joseph_S.

Thanks for that Joseph but Im afraid it didn't work. I get the same "FaceTime has not received any video from the connected camera. Restarting your computer may fix this issue." message on FaceTime even though the camera shows up when I do a System Report:-

Model ID: UVC Camera VendorID_1452 ProductID_34055

Unique ID: 0xfd11000005ac8507

The camera didn't work when I logged into a different account either

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isight camera not working

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