I have two Firesticks that will not connect...I have an apple TV that only permits me to see....youtube.
Comcast has no idea why this is happening...does anyone have a clear, complete answer to this issue???
You have more than one issue at hand here. As far as the Firesticks, those are not Apple products, so those would have to be handled separately, however I suspect something similar is causing the issue. As far as what your Apple TV provides, since you are seeing YouTube, it would appear that you are connected to the internet.
What happens when you attempt to use other options of the Apple TV? Have you verified your setup? Set up your Apple TV - Apple Support
Do you have any other internet problems with other devices such as computers? Have you checked with Amazon support for questions regarding the Firesticks? Considering you have connection issues with more than one type of device, it sounds like Comcast should have more information for you.
Is the Apple TV connected to your Comcast router through Wifi? or Wired?
Are there any settings in the router that may be blocking everything but Youtube?
Do you have any special settings for the connection on your Apple Tv? Like IP address? DNS Servers?
Has Comcast made sure the router does not have any limitations for connected devices?
Knowing the model also helps us provide the correct paths to thing to check on it. Since locations of things change between versions of Apple TV.
If you go to Settings->General->Network do the settings there match what you are getting for your Mac or even iPhone?
If the Apple Tv is connected via Wifi, is the correct Wifi network name displayed there?
Try just typing out what it is that is on the screen. None of that is readable.
Which Apple TV do you have?
No the comcast router has nothing that can do that.....I have no special anything...comcast told me there are no limitations...the person told me he has comcast as I do and it all works. Other than youtube...everything says: .....not available, try again later.
Phillip Weissburg wrote:
That has never been my issue...kindly read the issue again
What has never been your issue? That you need to troubleshoot something? I thought that was why you were here. The method for troubleshooting may vary depending on the model you have.
My iphone 5c uses the wifi in the house....I have re-set and re-everything on the apple tv without results.... This is what I get on the tv for every app BUT youtube.
My mac is connected via direct as well as wifi....no problem there.
Third edition....should it really matter?
Yes they do...
That has never been my issue...kindly read the issue again
It might. Generations 2 & 3 do not have access to the App Store. They rely on apps that are included as part of the OS. So, you can't do things like delete the app and re-install it as part of troubleshooting.
I have comcast land line and internet...BUT
