Level 1

38 points

iPhone X "A device attached to the system is not functioning"

I have been trying to transfer videos from my iPhone to my PC for hours and have not been able to do so because of this error message. Mentioned in the title of this post. I have tried multiple USB ports on my computer and I get lucky sometimes where I'm able to transfer one video or picture over but when that one is finished and I try to transfer another it stops working and the error message pops up again. The windows photo app doesn't even work. It pretty much says the same error message. I tried transferring videos to a mac and it worked just fine. I'm getting frustrated because it's beginning to seem like Apple makes using an iPhone with a PC complicated and buggy on purpose. If it works fine on a mac but not a pc, that's something to question. I don't think this error has anything to do with my computer because I am able to do updates, back up my iPhone, things like that without a problem. Its only when I try to transfer videos is when I get this error message. I've been transferring videos from my iPhone's to my pc for years, the same way without a problem. Its only when I got the X have I been having this issue. Any ideas?

iPhone X, iOS 11.3.1, null

Posted on Apr 25, 2018 7:41 PM

Top-ranking reply

mordant_ug

Level 1

4 points

Posted on Sep 10, 2018 10:27 PM

THIS WAS THE SOLUTION!

However, i can add the following information: if you have set it to AUTOMATIC than all files that cannot be "viewed" or "played" on your laptop/PC are not allowed to be copied. If you set it to KEEP ORIGINALS than you can copy those files on your laptop/pc but you will have "problems" viewing them because of "wrong" codec or version. I didn't find out how to solve the "viewing" problem but it's better to be able to save files on laptop/pc instead of loosing them or not being able to "backup" them.

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37 replies

Oct 10, 2018 7:55 AM in response to mordant_ug

What kind of video player do you use? I use VLC Player and it worked perfectly fine, however the problem occurred when I tried to import the .MOV file to Adobe Premiere CC. But i found the solution by rename the file .MOV to .M4V

You can try it too to see if it is working 🙂

iKwame

Level 1

8 points

Oct 30, 2018 1:22 PM in response to syabilmhd

Correct this is an old solution that doesn't help me. I have to keep mine at Automatic so Premiere can play the video along with the audio.

I just keep re-plugging the the phone into the computer and eventually its able to copy over.

It's funny that you don't have this problem when moving them over to a MAC?

iKwame

Level 1

8 points

Oct 30, 2018 1:24 PM in response to Alecqz

Correct this is an old solution that doesn't help me. I have to keep mine at Automatic so Premiere can play the video along with the audio.

I just keep re-plugging the the phone into the computer and eventually its able to copy over. It works when the files aren't large.

It's funny that you don't have this problem when moving them over to a MAC?

mickgg

Level 1

4 points

Jan 20, 2019 1:57 PM in response to JacobCastro

Excellent, this not only fixed the problem, but doubled the copying speed; but as someone else commented, don't forget to restart your iPhone after changing the setting............ Thanks very much...............;-)))))))

wischj

Level 1

4 points

May 16, 2018 9:33 PM in response to Alecqz

Thank you! This finally worked for me.

Kody1998

Level 1

4 points

Jul 25, 2018 10:48 PM in response to JacobCastro

Hey after finding the solution, are all ur videos file playing fine? Im having trouble with some.

Aug 2, 2018 10:10 PM in response to Aslam Meman

This is also my issue. The fix did nothing, neither did moving my device to the Faster USB port, which was another suggestion I’d seen.

zubz1103

Level 1

4 points

Aug 9, 2018 11:58 AM in response to Alecqz

I love you :* thx a ton!

duplic

Level 1

4 points

Oct 21, 2018 5:41 AM in response to Alecqz

Dont forget to restart iphone after making the settings

Oct 21, 2018 12:35 PM in response to Kody1998

Did you ever find a solution? Changing my setting worked to get the pictures onto my PC but it won’t play the videos just as you described .

Nov 15, 2018 8:02 PM in response to JacobCastro

Thank you so much for asking this question, i was having the same issue. this solved it.

Dec 20, 2018 10:13 PM in response to Alecqz

AWESOME! THANK YOU, MY ISSUE IS NOW SOLVED!!!!

Dec 30, 2018 3:08 AM in response to Alecqz

Thank you so so so much! Fixed my error completely! rly appreciate it :)

kpresta

Level 1

4 points

Dec 30, 2018 10:20 PM in response to Alecqz

Thanks Alec! This worked. I was struggling with this for a while.

Uymrk

Level 1

4 points

Jan 2, 2019 5:09 AM in response to Alecqz

Hey!

Thank you so much! Now working. You are the solution!

Thanks alot

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iPhone X "A device attached to the system is not functioning"