iPhone X "A device attached to the system is not functioning"

Automatic = iPhone would show HEIC file (the format it saves pictures that it takes) as JPEG so that we could see the pictures on PC as Windows 10 doesn't support this new (and more efficient) picture file format.

Keep originals = iPhone would show HEIC file as HEIC file, and you could still copy them, but just that you can't see them on PC.

I think this applies to the video format as well.

https://www.theverge.com/2017/9/19/16332192/apple-ios-11-heic-iphone-image-format

Why when set to automatic, the photo can convert to Jpeg in PC..normal video can be imported BUT time lapse video will crash?

If set to Keep original, the photo will import as HECI and time lapse video can be download ..

What software do i need to convert the HEIC to JPEG.

The biggest problem with this fix is that it turns off the automatic conversion tool for the movie files. The iPhone now uses a file format called .heic by default (unless you turn this feature off) to compress the file size more. The issue with that file format is that a lot of programs are not compatible with it yet. However, if you leave the "Transfer to Mac or PC" option on automatic it will convert your .heic files to a .mov usable file. I'm sure in the near future everything will support .heic files naively but as of now that is not the case.

The biggest downfall with keeping that feature on automatic is the conversion tool crashes like crazy and it's very slow. There is 3rd party conversion tools out there for .heic to .mov or .mp4 but they as of now there terrible and slow. I've been SUPER frustrated with apple over this issue too. I just want to backup my files to my computer and be done with it but it's not that easy!

With my iPhone X I am with those having the video codec issue after trying the "Keep Originals" setting. The only video player I have that can support the new HEIC format is VLC Player, but I need it for other video editing software tools which do not recognize this. So I am painstakingly stuck having to use the "Automatic" setting which does the conversion to a standard MOV format that these other tools can recognize. This is a hit or miss, and I would say like 95% a miss. I keep re-plugging in the drive and once is a while it may work and start copying over. Other times it's just 100% fail all the time, then I try restarting the iPhone which only sometimes helps. I go to music events that record numbers of large GB size files and it's a drag trying to pull these off this iPhone. I am always now reluctant to record these events with the iPhone but sometimes I don't have a choice.

Why can't Apple just make the auto-conversion a simple smooth process. Do they just hate those that use Windows systems and don't give a hoot, as long as it works for those with MACs it's good enough?

Back to trying now to pull out a 3GB video file I've been stuck on for over an hours of tries :(

Thank you Alecqz! That completely solved the issue! I'm glad that I found your post before my frustration escalates 🙂

Thank you! This finally worked for me.

Hey after finding the solution, are all ur videos file playing fine? Im having trouble with some.

This is also my issue. The fix did nothing, neither did moving my device to the Faster USB port, which was another suggestion I’d seen.

I love you :* thx a ton!

Did you ever find a solution? Changing my setting worked to get the pictures onto my PC but it won’t play the videos just as you described .

Thank you so much for asking this question, i was having the same issue. this solved it.

AWESOME! THANK YOU, MY ISSUE IS NOW SOLVED!!!!

Thank you so so so much! Fixed my error completely! rly appreciate it :)

Thanks Alec! This worked. I was struggling with this for a while.

Hey!

Thank you so much! Now working. You are the solution!

Thanks alot