Dominic I hope this is better, yes, I am a bit thick?
EtreCheck version: 4.2.1 (4C020)
Report generated: 2018-04-29 16:10:59
Download EtreCheck from https://etrecheck.com
Runtime: 3:33
Performance: Good
Problem: Other problem
Description:
Knowledge-agent error reports
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Apps crashing - There have been numerous app crashes.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (Retina 5K, 27-inch, Late 2015)
iMac Model: iMac17,1
1 3.2 GHz Intel Core i5 (i5-6500) CPU: 4-core
16 RAM Upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1867 ok
BANK 0/DIMM1 - 4 GB DDR3 1867 ok
BANK 1/DIMM0 - 4 GB DDR3 1867 ok
BANK 1/DIMM1 - 4 GB DDR3 1867 ok
Video Information:
AMD Radeon R9 M390 - VRAM: 2048 MB
iMac
Drives:
disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 5.0 GT/s x4 NVM Express
disk0s1 - EFI () [EFI] 315 MB
disk0s2 () [Core Storage Container] 23.55 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.02 TB
disk0s3 - B*******X (Journaled HFS+) [Recovery] 134 MB
disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 () [Core Storage Container] 999.35 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.02 TB
disk1s3 - Recovery HD (HFS+) [Recovery] 650 MB
disk4 - Seagate FA GoFlex Desk 2.00 TB (Unknown)
External USB 480 Mbit/s
disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk4s2 - T****2 (Journaled HFS+) 2.00 TB
Mounted Volumes:
disk2 - Macintosh HD [Fusion Drive] 1.02 TB (371.50 GB free)
Journaled HFS+
Mount point: /
disk4s2 - T****2 2.00 TB (194.77 GB free)
Journaled HFS+
Mount point: /Volumes/Time-2
Network:
Interface usbmodem143131: TAMRON TAP-in Console
Interface usbserial-A104VKK6: FT232R USB UART
Interface en0: Ethernet
One IPv4 address
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
Interface en6: TomTom GO 6000
Interface en7: TomTom GO 6001
System Software:
macOS High Sierra 10.13.4 (17E202)
Time since boot: About 6 hours
System Load: 2.14 (1 min ago) 1.93 (5 min ago) 1.87 (15 min ago)
Configuration Files:
/etc/hosts - Count: 1
Security:
System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.dxo.OpticsPro11LaunchAgent.plist
Executable: /Users/***/Library/Application Support/DxO Labs/LaunchAgents/opticsPro11LaunchAgent
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.amazon.music.plist
Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.mcafee.reporter.plist
Executable: /Library/Application Support/McAfee/MSS/Applications/McAfee Reporter.app/Contents/MacOS/McAfee Reporter
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.acronis.acep.plist
Executable: /Applications/Acronis True Image.app/Contents/MacOS/prl_stat for_scheduler
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.uninstall.plist
Executable: /bin/sh /Users/***/.cisco/VideoGuard/uninstall/cisco_videoguard9/condUninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.plist
Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard7/VideoGuard7.bundle/Contents/Re sources/setupServer.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.dxo.OpticsPro10LaunchAgent.plist
Executable: /Users/***/Library/Application Support/DxO Labs/LaunchAgents/opticsPro10LaunchAgent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.mcafee.menulet.plist
Executable: /Library/Application Support/McAfee/MSS/Applications/Menulet.app/Contents/MacOS/Menulet
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.uninstall.plist
Executable: /bin/sh /Users/***/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist
Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle /Contents/Resources/launch.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.prosofteng.KXInstaller.plist
Executable: /Library/PrivilegedHelperTools/com.prosofteng.KXInstaller
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist
Executable: /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.dxo.PhotoLab1LaunchAgent.plist
Executable: /Users/***/Library/Application Support/DxO Labs/LaunchAgents/photoLab1LaunchAgent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.parallels.mobile.prl_deskctl_agent.launchagent.plist
Executable: /Applications/Parallels Access.app/Contents/MacOS/Parallels Access Agent.app/Contents/MacOS/prl_deskctl_agent
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.plist
Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard9/VideoGuard9.bundle/Contents/Re sources/setupServer.sh
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
187 32-bit apps
Kernel Extensions:
/Applications/Parallels Desktop.app
[Loaded] prl_hypervisor.kext (13.3.0 43321 - SDK 10.9)
[Loaded] prl_netbridge.kext (13.3.0 43321 - SDK 10.9)
[Loaded] prl_usb_connect.kext (13.3.0 43321 - SDK 10.9)
[Loaded] prl_vnic.kext (13.3.0 43321 - SDK 10.9)
/Library/Extensions
[Loaded] IOKitBDAv.kext (2.51.0 - SDK 10.8)
[Not Loaded] OlympusDSCSCSIDriver.kext (3.2.0 - SDK 10.11)
[Loaded] SiLabsUSBDriver.kext (4.10.14 - SDK 10.9)
/System/Library/Extensions
[Not Loaded] FTDIUSBSerialDriver.kext (2.2.18 - SDK 10.6)
[Not Loaded] FileAccessControl.kext (1.1.1 - SDK 10.9)
[Not Loaded] DymoUsbPrinterClassDriver.kext (1.1 - SDK 10.9)
System Launch Agents:
[Not Loaded] 8 Apple tasks
[Loaded] 166 Apple tasks
[Running] 118 Apple tasks
[Other] One Apple task
System Launch Daemons:
[Not Loaded] 35 Apple tasks
[Loaded] 182 Apple tasks
[Running] 118 Apple tasks
Launch Agents:
[Running] com.mcafee.menulet.plist (? 781f459 - installed 2018-03-09)
[Loaded] com.oracle.java.Java-Updater.plist (? 4681789d - installed 2017-12-20)
[Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-04-27)
[Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2018-02-21)
[Not Loaded] .error (? 6911ae53 - installed 2014-11-23)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-10)
[Loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (? 97bd107 - installed 2015-02-14)
[Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Running] com.mcafee.McAfeeSafariHost.plist (McAfee, Inc. - installed 2017-12-23)
[Other] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-04-02)
[Other] com.mylovecompany.ExifEverywherePluginAgent.plist (? c3cc252c - installed 2014-08-30)
[Other] BullGuardAgent.plist (Apple - installed 2017-10-03)
[Loaded] org.macosforge.xquartz.startx.plist (? 2748570a - installed 2012-09-27)
[Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2015-01-19)
[Running] com.mcafee.reporter.plist (? 2cf52bf5 - installed 2018-03-09)
[Loaded] com.acronis.acep.plist (? ac18ca62 - installed 2014-12-31)
[Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2018-02-22)
[Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2016-08-07)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29)
Launch Daemons:
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-27)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-11-06)
[Loaded] org.macosforge.xquartz.privileged_startx.plist (? 77ab826e - installed 2012-09-27)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Running] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-04-27)
[Other] com.parallels.mobile.dispatcher.launchdaemon.plist (? 528af579 - installed 2015-02-14)
[Running] com.prosoftnet.idrivedaemon.plist (? d91fc152 - installed 2014-04-09)
[Loaded] com.olympus.AuthHelper2.helper.plist (Olympus Corporation - installed 2017-03-13)
[Running] com.mcafee.cspd.plist (McAfee, Inc. - installed 2017-12-01)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Loaded] com.prosoftnet.idwebdaemon.plist (? 8fbd971c - installed 2014-04-09)
[Running] com.mcafee.ssm.ScanFactory.plist (McAfee, Inc. - installed 2018-03-23)
[Running] com.prosoftnet.idsyncdaemon.plist (? 82fa6baa - installed 2014-04-09)
[Other] com.parallels.mobile.kextloader.launchdaemon.plist (Apple - installed 2018-03-28)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-10)
[Running] com.dymo.pnpd.plist (? 0 - installed 2014-10-16)
[Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2018-03-15)
[Running] com.mcafee.virusscan.fmpd.plist (McAfee, Inc. - installed 2018-03-07)
[Other] com.qualitance.bullGuardService.plist (? f4fbe02d - installed 2016-11-09)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-04-18)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-09-11)
[Running] com.mcafee.ssm.ScanManager.plist (McAfee, Inc. - installed 2018-03-23)
[Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-26)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Loaded] com.westerndigital.WD-SmartWare-Installer.plist (Western Digital Corporation Branded Products Group - installed 2016-10-16)
[Loaded] com.prosofteng.KXInstaller.plist (? bf6f74c - installed 2014-06-02)
User Launch Agents:
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-04-02)
[Loaded] com.cisco.videoguard9.uninstall.plist (? 0 - installed 2018-04-08)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-30)
[Other] com.acronis.monitor.plist (? 0 - installed 2014-12-31)
[Running] com.wondershare.AnjoyTunesHelper.plist (? 0 - installed 2016-10-10)
[Running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2017-09-05)
[Other] com.wondershare.mobilegodaemon.plist (? 0 - installed 2015-11-27)
[Other] com.parallels.mobile.startgui.launchagent.plist (? 0 - installed 2015-02-21)
[Loaded] com.cisco.videoguard7.uninstall.plist (? 0 - installed 2018-02-15)
[Loaded] com.cisco.videoguard7.plist (? 0 - installed 2017-10-03)
[Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2016-06-14)
[Running] com.amazon.music.plist (? 0 - installed 2017-06-09)
[Loaded] com.spotify.webhelper.plist (? 0 - installed 2013-04-23)
[Loaded] com.dxo.PhotoLab1LaunchAgent.plist (? 0 - installed 2017-12-23)
[Other] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (? 0 - installed 2014-09-19)
[Loaded] com.dxo.OpticsPro11LaunchAgent.plist (? 0 - installed 2016-12-10)
[Loaded] com.dxo.OpticsPro10LaunchAgent.plist (? 0 - installed 2015-11-12)
[Running] com.cisco.videoguardmonitor.plist (? 0 - installed 2018-04-08)
[Loaded] com.cisco.videoguard9.plist (? 0 - installed 2018-04-08)
User Login Items:
iSyncr Application (?
(/Applications/iSyncr.app)
Wondershare TunesGo Helper Application (?
(/Users/***/Library/Application Support/wondershare_TunesGo/Wondershare TunesGo Helper.app)
AdobeResourceSynchronizer Application (Adobe Systems, Inc.
(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Parallels Toolbox Application (Parallels International GmbH
(/Applications/Parallels Toolbox.app)
iTunesHelper Application (Apple - installed 2018-04-02)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TomTomMyDriveConnectHelper Application (? - installed 2018-03-10)
(/Applications/TomTom MyDrive Connect.app/Contents/MacOS/TomTomMyDriveConnectHelper.app)
Internet Plug-ins:
DYMO NPAPI Addin: 1.0 (installed 2016-01-16)
DYMO Safari Addin: (installed 2016-01-16)
Web Control: 10.2.0 (installed 2018-04-06)
AdobeAAMDetect: 3.0.0.0 (installed 2018-04-27)
FlashPlayer-10.6: 29.0.0.140 (installed 2018-04-10)
Silverlight: 5.1.50901.0 (installed 2016-12-21)
AmazonMP3DownloaderPlugin101749: AmazonMP3DownloaderPlugin 1.0.17 (installed 2015-11-27)
Flash Player: 29.0.0.140 (installed 2018-04-10)
QuickTime Plugin: 7.7.3 (installed 2018-04-02)
iPhotoPhotocast: 7.0 (installed 2015-11-27)
EPPEX Plugin: 10.0 (installed 2015-11-27)
JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-02-18)
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26)
Safari Extensions:
AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com (installed 2017-08-06)
Amazon Assistant for Safari.safariextz - Amazon - https://www.amazon.com?tag=amz-mkt-saf-us-20 (installed 2017-10-24)
OpenIE.safariextz - Parallels - http://www.parallels.com (installed 2018-02-26)
Avast Online Security.safariextz - AVAST Software - http://www.avast.com (installed 2017-02-10)
Translate.safariextz - SideTree.com - Apps for Mac - http://SideTree.com/extensions.html#Translate (installed 2018-01-17)
McAfee SiteAdvisor - Mac App Store - (installed 2018-04-06)
3rd Party Preference Panes:
Flash Player (installed 2018-03-27)
Java (installed 2018-02-18)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 1.02 TB - Disk used: 650.49 GB
Destinations:
T**********e [Local]
Total size: 3.00 TB
Total number of backups: 19
Oldest backup: 2018-04-16 16:43:37
Last backup: 2018-04-29 12:15:25
T****2 [Local] (Last used)
Total size: 2.00 TB
Total number of backups: 22
Oldest backup: 2018-04-15 10:15:52
Last backup: 2018-04-29 15:36:16
Top Processes by CPU:
Process (count) Source % of CPU
prl_vm_app Parallels International GmbH 51
kernel_task Apple 17
WindowServer Apple 5
Adobe (2) 1
TomTom MyDrive Connect 0
Top Processes by Memory:
Process (count) Source RAM usage
prl_vm_app Parallels International GmbH 4.60 GB
kernel_task Apple 1.50 GB
mdworker (17) Apple 286 MB
Mail Apple 234 MB
VShieldScanner (4) McAfee, Inc. 220 MB
Top Processes by Network Use:
Process Source Input Output
Mail Apple 314 KB 127 KB
mDNSResponder Apple 32 KB 402 KB
iSyncr 0 B 333 KB
netbiosd Apple 0 B 44 KB
prl_naptd Parallels International GmbH 15 KB 11 KB
Top Processes by Energy Use:
Process (count) Source Energy usage (0-100)
prl_vm_app Parallels International GmbH 31
WindowServer Apple 3
airportd Apple 1
TomTom MyDrive Connect 0
Adobe (2) 0
Virtual Memory Information:
Available RAM 2.36 GB
Free RAM 51 MB
Used RAM 13.64 GB
Cached files 2.31 GB
Swap Used 123 MB
Clean up:
~/Library/LaunchAgents/com.adobe.ARM.***.plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
Executable not found
/Library/LaunchAgents/com.mylovecompany.ExifEverywherePluginAgent.plist
/Library/Internet Plug-Ins/Exif Everywhere.webplugin/Contents/Exif Everywhere Plugin Agent.app/Contents/MacOS/Exif Everywhere Plugin Agent
Executable not found
~/Library/LaunchAgents/com.acronis.monitor.plist
/Applications/Acronis True Image.app/Contents/MacOS/trueimaged
Executable not found
/Library/LaunchDaemons/com.parallels.mobile.dispatcher.launchdaemon.plist
/Applications/Parallels Access.app/Contents/MacOS/Parallels Access Dispatcher Service.app/Contents/MacOS/prl_pm_service
Executable not found
~/Library/LaunchAgents/com.parallels.mobile.startgui.launchagent.plist
/Applications/Parallels Access.app/Contents/MacOS/prl_deskctl_wizard
Executable not found
/Library/LaunchDaemons/com.qualitance.bullGuardService.plist
/Applications/BullGuard Antivirus.app/Contents/MacOS/bullguardsrvc.xpc/Contents/MacOS/bullguardsrvc
Executable not found
Diagnostics Information (past 7 days):
2018-04-29 15:36:41 knowledge-agent Crash (once)
*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[__NSArrayM objectAtIndex:]: index 16001 beyond bounds [0 .. 14]'
terminating with uncaught exception of type NSException
abort() called
2018-04-29 10:07:33 VShieldScanManager Crash (once)
2018-04-29 10:07:30 AAM Updates Notifier.app Crash (once)
2018-04-29 10:05:20 Last Shutdown Cause: 0 - Power loss (once)
2018-04-28 22:21:05 com.apple.WebKit.WebContent CPU (once)
2018-04-27 23:43:51 Safari.app Hang (once)
2018-04-27 17:27:35 McAfeeSafariHost.app Crash (once)
Crashing on exception: *** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[6]
2018-04-27 16:30:09 VShieldScanner Crash (once)
crashed on child side of fork pre-exec
terminating with uncaught exception of type ScanException: std::exception
2018-04-24 21:37:21 Adobe Acrobat Reader DC.app Hang (once)
2018-04-23 11:35:44 cloudd Crash (once)
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/***/Library/Caches/*/Assets deleted/renamed, crashing.'
terminating with uncaught exception of type NSException
abort() called
End of report
