Restore from iCloud if old phone is broken
My old phone is broken so I got a new iphone. How can I restore from Icloud if I cannot receive a verification code on my old phone
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Lindsay_B.
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Community Specialist
Hi there, alcooley65!
Thanks for stopping by the Apple Support Communities. From your post, I'm understanding that you are trying to set up a new iPhone, but are unable to receive the verification code for two-step verification because your old iPhone is broken, so you are unable to sign into iCloud. I know how important being able to access iCloud is and would be happy to help!
Based on what you've described, I would recommend reviewing the following information from If you can't sign in with two-step verification using your Apple ID - Apple Support :
Thanks for stopping by the Apple Support Communities. From your post, I'm understanding that you are trying to set up a new iPhone, but are unable to receive the verification code for two-step verification because your old iPhone is broken, so you are unable to sign into iCloud. I know how important being able to access iCloud is and would be happy to help!
Based on what you've described, I would recommend reviewing the following information from If you can't sign in with two-step verification using your Apple ID - Apple Support :
Enjoy your new phone!If you lost the trusted device or phone number associated with your Apple ID
As long as you still have your Recovery Key and remember your Apple ID password, you can sign in and add a new trusted device or phone number to your account. You can also remove any devices you may have lost, sold, or given away.
- Go to your Apple ID account page and enter your Apple ID and password.
- On the Verify Your Identity screen, select "Can’t access your trusted devices?"
- In the pop-up window, enter your Recovery Key.
- Go to the Security section and click Edit.
Remove the device you no longer wish to use to verify your identity. If you have additional devices with Find My iPhone enabled, you can verify them as trusted devices. You can also add additional trusted phone numbers.