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iPhone 7 frozen dark screen cannot be charged or restarted

iPhone 7 frozen

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Posted on May 1, 2018 3:34 AM

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Question marked as Best reply

Posted on May 1, 2018 4:54 AM

Follow the steps provided in this support guide:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

then

If your iPhone, iPad, or iPod touch won't charge - Apple Support


If you get no help, have your device inspected at your most convenient Apple Store or Authorized Service Provider, using this list: Apple - Find Locations - Location Selector


Regards

Giulio

1 reply
Question marked as Best reply

May 1, 2018 4:54 AM in response to parvez258

Follow the steps provided in this support guide:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

then

If your iPhone, iPad, or iPod touch won't charge - Apple Support


If you get no help, have your device inspected at your most convenient Apple Store or Authorized Service Provider, using this list: Apple - Find Locations - Location Selector


Regards

Giulio

iPhone 7 frozen dark screen cannot be charged or restarted

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