Cannot make or receive calls. Speaker does not work.
I recently updated my iPhone 7 plus to the 11.3.1 and I now cannot make or receive calls. I can't use speakerphone. I can't make voice memos. Any suggestions?
iPhone 7 Plus, iOS 11.3.1, null
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User profile for user:
CarlAVII
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Community Specialist
Hello mkwink,
Thank you for using Apple Support Communities! I understand that you are encountering some audio issues on your iPhone 7 Plus. Having your iPhone work as expected is important, and I would be happy to help.
Let's start by isolating some potential causes for this behavior: is the iPhone connected to any Bluetooth devices or headphones? If so, disconnect any audio devices from your iPhone 7 Plus, then test if the issues persist.
The following support article provides some additional troubleshooting steps to try for this issue:
Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support
Since you mentioned you already tested the microphone in the Voice Memo app, check out this section:
If the issue still persists after trying those steps, contact Apple Support .
Take care!
Thank you for using Apple Support Communities! I understand that you are encountering some audio issues on your iPhone 7 Plus. Having your iPhone work as expected is important, and I would be happy to help.
Let's start by isolating some potential causes for this behavior: is the iPhone connected to any Bluetooth devices or headphones? If so, disconnect any audio devices from your iPhone 7 Plus, then test if the issues persist.
The following support article provides some additional troubleshooting steps to try for this issue:
Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support
Since you mentioned you already tested the microphone in the Voice Memo app, check out this section:
Get help
If you still have issues after testing the microphone on your device, try these steps:
- Unplug any accessory plugged into the headset jack.
- Avoid blocking the microphone and iSight mic with your fingers while holding the device or recording video.
- Remove screen protectors, films, or cases that cover the microphone, iSight mic, or iPhone receiver.
- Clear any debris from the microphones or iPhone receiver. Refer to the user guide for your device on microphone locations.
- Restart your device.
- Make sure you have the latest version of iOS.
If the issue still persists after trying those steps, contact Apple Support .
Take care!