Why does my iPhone screen turn off

When I put my finger over my camera or that bar on top of the screen it goes black but then when i take it off it goes back to normal

Posted on May 2, 2018 4:55 AM

Reply
4 replies

Jun 19, 2018 5:34 PM in response to ProustGiulio

I’m having problems with my screen. Every time I put my finger close to the bar above the screen or the camera the screen turns off, not only when I’m on the phone but also when I’m playing a video game or just my screen is on and I put my finger close to the camera or the bar it turns off. It doesn’t let me play games because the screen turns off when I put my hands on it or a twist the phone to the side and I don’t know why

Jun 20, 2018 2:48 AM in response to Abguerrero7

It should act only during phone calls.

If you don't have a case and/or a screen protector that can obstruct (interfere with) the proximity sensor (should be this case try to remove them, then restart your iPhone), I would suggest that you have your device inspected at your most convenient Apple Store or Authorized Service Provider. They will give you all the available options. See this list:

Apple - Find Locations - Location Selector


Regards

Giulio

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why does my iPhone screen turn off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.