4K upgrade issue
Unsure if anyone has had this happen but here's my dilemma.
I recently redeemed a digital copy from my blu ray on itunes. I checked my Iphone X under the "TV" app and it has the "4K label" beside the name. Great news for me of course since it was upgraded, i proceed to search it on my Apple Tv 4K and its under the "4K & HDR" section. I opened the movie and shows the information but in here the "4k" label is not besides the name. I proceed to stream and you can tell the quality is not 4k but more Standard definition. I already contacted apple support and their response was well the code is a code and it will redeem to what the code gave, i then proceed to ask that its showing in my library that its 4k and its obliviously not streaming at that quality. He then advised that if i show the "4k" label on my iphone but not my apple tv it must be showing you whats the highest "available" quality but since i haven't "purchased" it, it wont stream. I asked them so why is it in "my" library as that? i have other movies that are only HD and it shows me only that. He stated the same thing again, based on his logic the quality in other movies i have i may not even own the HD or 4K content if its "supposedly" showing me the highest available quality as well in my own library.
So i ask you? have you had this issue and if so have you been able to resolve it?
