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Tadpole4591 Author

Level 1

4 points

error 2002

trying to update software. Continue to receive support.apple.com/iPhone/restore site and iTunes logo. Have update iTunes and Windows software without any result. Any idea what to do next?

iPhone 7

Posted on May 4, 2018 7:45 AM

Best reply

TheCh0sen0ne

Level 3

816 points

Posted on May 4, 2018 7:56 AM

Hi Tadpole4591,

"Error 2002" indicates an USB connection issue. Here's what you can check if you see an Error 2002 .

From this support article:

Here's what to check. Try again after each step:

Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.
Switch to a different USB port on your computer. Don't plug into your keyboard.
Switch to a USB port on a different computer.
If you still see the error, check for other USB issues, check your third-party security software, then check your hardware.

If you still see an error, contact Apple Support.

Cheers

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