How do I cancel a subscription that won’t give me the ‘cancel subscription’ option?

Using IPhone 7 Plus.

App I want to cancel is 8fit

Posted on May 4, 2018 2:12 PM

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Question marked as Top-ranking reply

Posted on Mar 17, 2021 2:53 AM

nasim202 wrote:

Unsubscribe please


This is a user to user support forum. Nobody here can act on your behalf.


See How to cancel a subscription from Apple - Apple Support. Contact Apple Support for assistance if you are unable to unsubscribe following the advice there.


tt2

311 replies

Nov 30, 2019 2:11 AM in response to JacksonAkc

This is a user to user support forum. No one here can give a definitive explanation or change things for you.



Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.


See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.


  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.


  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

May 6, 2020 9:38 AM in response to philippa007

philippa007 wrote:

i want to cancel the subscription to an App called 8fit
they say i must do it under mynappleid.. but there is no option. They say i CANNOT do it on their website. Please can yoj cancel it urgently

Follow the steps provided multiple times in the very thread you replied to including the Apple recommended post at the very top.


Nobody here can cancel it for you, as this is a user to user forum, this is not Apple support, and such nobody here has access to your account.


Only you can cancel your own subscriptions.

Jun 9, 2020 1:55 AM in response to Steve3264

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

Jun 13, 2020 3:22 AM in response to salma89

salma89 wrote:

I want to remove my payment and shipping. but cant it tell me there is an active subscription on this account that requires at least one payment on file. even when I use another way that iTunes and app store can not work....


Visit See or cancel your subscriptions - Apple Support to find out how to cancel your subscriptions, then see Change, add, or remove Apple ID payment methods - Apple Support to remove the payment method.


tt2

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How do I cancel a subscription that won’t give me the ‘cancel subscription’ option?

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