You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Apple ID won’t let me download free apps without putting in a payment method

I go to download apps on my iPad and it asks for my Apple ID password as normal.

User uploaded file

I click continue and it comes up with vertification required and takes me to payment method.

User uploaded file

User uploaded file

After I complete all of my credit card details (because it refuses to let me leave as none, even though I’m downloading a free app) it tells me my card is unable to be verified.


User uploaded file

User uploaded file

I know for a fact that my card works, and seeing as it’s a free app the amount of money on my card shouldn’t effect it. How can I fix this, so that I’m able to download FREE apps again?

iPad Mini Wi-Fi, iOS 11.3, null

Posted on May 5, 2018 6:32 AM

Reply
Question marked as Top-ranking reply

Posted on May 5, 2018 4:35 PM

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store


If necessary, contact iTunes Support. Scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Support



iTunes Support – world wide

2 replies
Question marked as Top-ranking reply

May 5, 2018 4:35 PM in response to Lowedge99

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store


If necessary, contact iTunes Support. Scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Support



iTunes Support – world wide

My Apple ID won’t let me download free apps without putting in a payment method

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.