wifi disconnectivity

Question

Level 1

8 points

wifi disconnectivity

Hi Apple!

i am using Iphone 7 128gb

now i wanna tell you that there is a problem in wifi connectivity

now i explain this problem to you that whenever i pushes the power button to turn screen ON the wifi connection breaks and after about five seconds it automatically connected...

sir a point here is that why the wifi connection breaks????

sir i want that you help me in this case

i am waiting for your reply

please reply me as soon as possible

take care

iPhone 7, iOS 11.3.1, 128 gb

Posted on May 6, 2018 11:52 AM

Reply

Answer 1

ProustGiulio

Level 10

208,542 points

May 6, 2018 12:12 PM in response to Ahmed...

When you lock your iphone (using the side button) wifi disconnects after about 30 seconds, and reconnects after some seconds after you unlock the device. That's a normal behaviour on all iphones.

If you want that it doesn't happen, plug your device into power.

Regards

Giulio

Reply

Answer 2

May 7, 2018 7:54 AM in response to Ahmed...

It should not happen when your phone is charging, only when it is not connected. If it is a network you control try restarting your router by removing all power for 15 seconds.

If this does not resolve the issue go to Settings/Wi-Fi, tap on the i next to the network name, then Forget network. Then reconnect by entering the password again.

If the problem still persists go to Settings/General/Reset - Reset network settings. This will remove all Wi-Fi passwords but will not affect anything else on the phone.

Reply