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Level 1

4 points

EtreCheck Results - Need help deciphering

Hi, attached are my etrecheck results. I'd love some help deciphering the results to determine why my iMac is running so slow. Thank you.

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-05-10 16:02:59

Download EtreCheck from https://etrecheck.com

Runtime: 10:49

Performance: Poor

Problem: Computer is too slow

Major Issues:

Anything that appears on this list needs immediate attention.

Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.

Heavy CPU usage - Some processes are using an unusually high amount of CPU.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Apps crashing - There have been numerous app crashes.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Vintage hardware - This machine may be considered vintage.

Hardware Information:

iMac (27-inch, Mid 2010) - Vintage!

iMac Model: iMac11,3

1 3.2 GHz Intel Core i3 (i3) CPU: 2-core

12 RAM Upgradeable

BANK 0/DIMM0 - 2 GB DDR3 1333
ok

BANK 1/DIMM0 - 2 GB DDR3 1333
ok

BANK 0/DIMM1 - 4 GB DDR3 1333
ok

BANK 1/DIMM1 - 4 GB DDR3 1333
ok

Video Information:

ATI Radeon HD 5670 - VRAM: 512 MB

iMac 2560 x 1440

Drives:

disk0 - ST31000528AS 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk1 - TOSHIBA External USB 3.0 2.00 TB (Unknown)

External USB 480 Mbit/s

disk1s1 - T**************l (Journaled HFS+) 2.00 TB

Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (250.00 GB free)

Journaled HFS+

Mount point: /

disk1s1 - T**************l 2.00 TB (1.19 TB free)

Journaled HFS+

Mount point: /Volumes/TOSHIBA external

Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

One IPv4 address

Interface en4: iPad

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en3: iPhone

Interface en2: Bluetooth PAN

iCloud Quota: 1.79 TB available

System Software:

macOS Sierra 10.12.6 (16G1314)

Time since boot: Less than an hour

System Load: 4.87 (1 min ago) 5.41 (5 min ago) 2.89 (15 min ago)

Security:

System Status

Gatekeeper Mac App Store and identified developers

System Integrity Protection
Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.fitbit.galileod.plist

Executable: /usr/local/bin/galileod

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: ~/Library/Application Support/Steam/SteamApps/steamclean

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

Executable: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist

Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOC Generator

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist

Executable: /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.leapfrog.connect.shell.plist

Executable: /Library/PrivilegedHelperTools/com.leapfrog.connect.shell

Details: Exact match found in the whitelist - probably OK

System Launch Agents:

[Not Loaded]
6 Apple tasks

[Loaded] 183 Apple tasks

[Running] 96 Apple tasks

System Launch Daemons:

[Not Loaded]
39 Apple tasks

[Loaded] 179 Apple tasks

[Running] 100 Apple tasks

[Other] 3 Apple tasks

Launch Agents:

[Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-13)

[Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)

[Not Loaded] com.oracle.java.Java-Updater.plist (? f106849e
- installed 2015-08-04)

[Not Loaded] com.hp.help.tocgenerator.plist (? 11d191c4
- installed 2009-11-17)

Launch Daemons:

[Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-13)

[Not Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-11-07)

[Not Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-04-29)

[Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2
- installed 2015-08-04)

[Not Loaded] com.oracle.java.JavaUpdateHelper.plist (? 95986cc6
- installed 2015-09-09)

[Not Loaded] com.fitbit.galileod.plist (? 7ad1c5c
- installed 2014-05-19)

[Not Loaded] com.sonos.smbbump.plist (? 25deed1f
- installed 2015-05-16)

[Not Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06)

[Not Loaded] jp.co.canon.MasterInstaller.plist (? 81ce49d7
- installed 2013-12-31)

[Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-09-02)

[Not Loaded] com.leapfrog.connect.shell.plist (? d8870347
- installed 2011-08-13)

User Launch Agents:

[Not Loaded] com.spotify.webhelper.plist (Spotify - installed 2017-07-17)

[Not Loaded] com.valvesoftware.steamclean.plist (? 0
- installed 2017-07-28)

[Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2018-05-10)

[Not Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0
- installed 2016-09-15)

[Not Loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 0
- installed 2014-01-05)

[Running] com.apple.SafariBookmarksSyncer.plist (? 0
- installed 2010-08-19)

Internet Plug-ins:

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16)

Unity Web Player: UnityPlayer version 3.5.6f4 (installed 2012-10-08)

OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-07-12)

Flip4Mac WMV Plugin: 2.4.4.2 (installed 2012-07-23)

Silverlight: 5.1.50901.0 (installed 2017-03-08)

FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-08)

QuickTime Plugin: 7.7.3 (installed 2018-05-08)

Flash Player: 29.0.0.171 (installed 2018-05-08)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

iPhotoPhotocast: 7.0 (installed 2013-05-26)

GarminGpsControl: 4.1.0.0 Release (installed 2013-10-09)

EPPEX Plugin: 10.0 (installed 2013-09-12)

JavaAppletPlugin: Java 8 Update 60 build 27 (installed 2015-09-09)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)

WebEx64: 1.0 (installed 2012-10-29)

ZoomUsPlugIn: 3.5.64836.0908 (installed 2016-09-29)

3rd Party Preference Panes:

Flash Player (installed 2018-04-29)

Flip4Mac WMV (installed 2012-05-15)

Java (installed 2015-09-09)

Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 749.35 GB

Destinations:

T**************l [Local]

Total size: 2.00 TB

Total number of backups: 46

Oldest backup: 2017-07-24 22:05:16

Last backup: 2018-05-07 19:38:59

D**a [Network] (Last used)

Total size: 2.00 TB

Total number of backups: 79

Oldest backup: 2017-03-20 16:26:00

Last backup: 2018-05-10 14:29:10

Top Processes by CPU:

Process (count) Source % of CPU

WindowServer Apple 94

com.apple.WebKit.WebContent (3)
Apple 66

photoanalysisd Apple 41

photolibraryd Apple 34

VTDecoderXPCService Apple 13

Top Processes by Memory:

Process (count) Source RAM usage

com.apple.WebKit.WebContent (4)
Apple 991 MB

kernel_task Apple 776 MB

Safari Apple 263 MB

photoanalysisd Apple 180 MB

com.apple.WebKit.Networking Apple 162 MB

Top Processes by Network Use:

Process Source Input
Output

com.apple.Safari.SafeBrowsing.Service
Apple 3 MB 1 KB

com.apple.WebKit.Networking Apple 1 MB
112 KB

mDNSResponder Apple 117 KB
44 KB

apsd Apple 10 KB
18 KB

netbiosd Apple 19 KB 6 KB

Top Processes by Energy Use:

Process (count) Source
Energy usage (0-100)

WindowServer Apple
34

mds Apple
3

com.apple.PerformanceAnalysis.animationperfd
Apple
1

accountsd Apple
0

com.apple.WebKit.WebContent (4) Apple
0

Virtual Memory Information:

Available RAM 4.44 GB

Free RAM 576 MB

Used RAM 7.56 GB

Cached files 3.88 GB

Swap Used 0 B

Diagnostics Information (past 7 days):

2018-05-10 15:39:03 com.apple.Safari.SafeBrowsing.Service Crash (once)

2018-05-10 15:27:15 Safari.app Crash (once)

2018-05-08 19:19:27 quicklookd.app Crash (once)

quicklookd seems struck trying to quit, crashing

abort() called

2018-05-07 03:03:03 com.apple.WebKit.WebContent CPU (once)

End of report

Posted on May 10, 2018 1:47 PM

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Similar questions

11 replies

Level 10

361,741 points

May 10, 2018 1:59 PM in response to afisher

Ways to help make a slow Mac faster

17 Reasons Why Your Mac Runs Slower Than it Should
Slow Mac Performance? This Article Solves It!
Fix slow start-ups in OS X | MacFixIt - CNET Reviews
How to fix slow shutdown and startup times. | MacTip.net
6 Easy Tips to Speed Up OS X Yosemite on Your Mac
OS X El Capitan- If your Mac runs slowly
Visit The XLab FAQs and read the FAQ on Performance
Tips to Fix Issues that affect Mac Performance
Avoid using any third-party cleanup software. Usually, this software does more bad than good. You don't need it. All computers become slower over time even under normal use. Experienced users erase the hard drive and do a clean install from scratch from time to time; or whenever installing a major OS upgrade. Doing so means you must maintain regular and multiple backups.
If you have enabled iCloud Disk and are storing your Documents and Data in iCloud, then consider turning that off and signing out of iCloud. It can slow down the computer considerably. Please see the following from the user, fotomac: "The solution was to SIGN OUT of iCloud and my problem STOPPED! NO MORE SPINNING BEACHBALL! My computer's speed increased to what it should be and all my Apps now work!"
Add more RAM or cut back on the number of concurrently running applications and utilities. Remove unnecessary anti-malware software and any software that promises to clean your Mac. Check for runaway processes: Runaway applications can shorten battery runtime, affect performance, and increase heat and fan activity. Also, visit The XLab FAQs and read the FAQ on dealing with The Spinning Beach Ball of Death.
The Ultimate Fix: Backup everything, erase the drive, reinstall OS X, and restore your data from the backup. Reinstall third-party software from original media/scratch.

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.

Be sure to backup your files before proceeding if possible.

Shutdown the computer, wait 30 seconds, restart the computer.
Disconnect all third-party peripherals.
Resetting your Mac’s PRAM and NVRAM
Reset the System Management Controller (SMC)
Reset your Startup Disk and Sound preferences.
Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally.
Use Apple Hardware Test to see if there is any hardware malfunction.
Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.4 Combo Update as needed.
Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:

Select Disk Utility from the Utility Menu and click on Continue button.

When Disk Utility loads select the drive (out-dented entry) from the Device list.

Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.

Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)

Click on the Apply button, then wait for the Done button to activate and click on it.

Quit Disk Utility and return to the Utility Menu.

Select Reinstall OS X and click on the Continue button.

14. If none of the above helps then see How to Downgrade macOS High Sierra and macOS Reversion- How to Downgrade from High Sierra.

15. If you get here without success then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

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Level 10

361,741 points

May 10, 2018 2:46 PM in response to afisher

Yes, and steps outlined in my post may help. You have problems with software that is broken and causing the system to overload the CPU as well as using too much RAM. But you could tell that if you just took the time to read the report carefully and utilize the program's help.

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Level 1

4 points

May 10, 2018 4:21 PM in response to Kappy

Hi Kappy, thanks for your reply. As per my original request, I was looking for someone to help me decipher the etrecheck report since this is pretty new to me. Maybe you're having a bad day or just feel like being condescending, but nothing you wrote really helped me. I'll try and find someone else that can help me with more insight info rather than just copying and pasting a canned response. I guess I was looking more for like: quit this application or restart this process. Please don't bother responding unless you have something really helpful or insightful to write. Thanks.

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Level 8

46,324 points

May 10, 2018 5:08 PM in response to afisher

Hello afisher,

There is nothing in your EtreCheck report that stands out as a likely cause for the slowness that you are experiencing. In this case, the most likely cause is going to be a hardware problem.

Try ejecting and unplugging your external drive. If there is a problem with that drive, it could slow down all system operations.

If you don't notice any difference with the external disconnecting, then the cause is likely the internal drive. That can be fixed. But you have an older machine that Apple might not support any longer. An independent repair shop might help. But even then, iMacs are not easy to work on.

You may be better off purchasing a new machine. Make sure to buy a new Mac with a true SSD. Don't buy a "Fusion drive".

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Level 1

4 points

May 10, 2018 5:13 PM in response to etresoft

Thanks for your reply. I'll go ahead and eject both external drives and see if there is a difference. Also, I noticed that photoanalysisd and photolibraryd were taking up a ton of the CPU and these are both processes within iPhoto. From what I read it sounds like these need to finish processing photos, any thoughts?

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Level 8

46,324 points

May 10, 2018 6:18 PM in response to afisher

afisher wrote:

I noticed that photoanalysisd and photolibraryd were taking up a ton of the CPU and these are both processes within iPhoto. From what I read it sounds like these need to finish processing photos, any thoughts?

In theory that is true. But that should only happen shortly after you do a major update of the operating system. Have you done that recently?

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Level 1

4 points

May 17, 2018 11:02 AM in response to Eric Root

It appears that the external drive is the culprit. Thanks for everyone's help.

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Level 1

4 points

May 10, 2018 2:41 PM in response to Kappy

Hi Kappy, thanks so much for your reply. Is there anything in the etrecheck report that stands out?

Reply

Level 1

4 points

May 11, 2018 11:23 AM in response to etresoft

The computer was upgraded to Sierra about a year ago, so I guess those 2 processes are not the culprit. Thanks again for your insight.

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Level 10

684,039 points

May 12, 2018 10:03 AM in response to afisher

Can you open Activity Monitor and quit the 2 processes to see if that helps.

Reply

Level 10

684,039 points

May 17, 2018 7:58 PM in response to afisher

You are welcome.

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EtreCheck Results - Need help deciphering

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