how do i acces voicemail transcription? my wife and i have the same phone/carrier, and hers are transcribed
How do i turn on the voucemail ttanscription? My wife and i have the same phone/carrier (at&t) and hers ate transcribed
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Sounds like you've done the right things on the iPhone end of things, so let's look at the wireless carrier end of things.
Even if the two of you share a wireless account with AT&T, it may be that visual voicemail was assigned to your wife's phone number and not to yours. Check your wireless account and see if visual voicemail is one of the features on your phone number.
Also, here is AT&T's tutorial on setting up visual voicemail: https://www.att.com/esupport/article.html#!/wireless/KM1009152