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Backup/Restore

My iPhone's screen is red/pink and i am trying to back it up to my MacBook. When i plug it into my computer it says iTunes could not connect to my phone because the value is missing. I cannot access anything in my phone, how do i fix this issue?

iPhone 5s, iOS 11.3

Posted on May 12, 2018 1:16 PM

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Question marked as Top-ranking reply

Posted on May 12, 2018 1:26 PM

If iTunes doesn't recognize your iPhone, iPad, or iPod - https://support.apple.com/HT204095

1 reply

Backup/Restore

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