Cannot update Itunes because i get an error during installation that says it cannot find a folder containing the installation package itunes64.msi

Question

Cannot update Itunes because i get an error during installation that says it cannot find a folder containing the installation package itunes64.msi

when trying to update iTunes, I receive an error that says it cannot find the folder containing the installation package ( itunes64.msi ).

Installation failed.

cannot install or update iTunes because of this missing folder : itunes64.msi

Windows 10, Itunes 64

Posted on May 13, 2018 6:35 AM

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Answer 1

Top-ranking reply

javaliga

Level 10

120,179 points

May 15, 2018 3:29 PM in response to kirkfromlouisville

You may find the Missing MSI errors section of turingtest2's guide more to the point. See it at:

Troubleshooting issues with iTunes for Windows updates

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Answer 2

rose_10

Community Specialist

May 15, 2018 3:29 PM in response to kirkfromlouisville

Hello Kirk,

Thanks for reaching out to the Apple Support Communities. I understand you've had some updating iTunes on your PC, and I have some information that may help.

Have a look at the article below for some helpful troubleshooting steps.

If you can't install or update iTunes for Windows - Apple Support

If you run into any trouble, please reach out again.
Best Regards.

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Answer 3

May 15, 2018 3:30 PM in response to javaliga

Thanks, that is what I needed to do.

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Cannot update Itunes because i get an error during installation that says it cannot find a folder containing the installation package itunes64.msi

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