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How to Import Exchange contacts into ICloud

After adding a corporate e-mail to my personal cell phone to have work access out of office, the Contact Sync option defaulted to the Exchange Corporate contact back up. Therefore all my personal contacts I added after this entry synced to the Corporate E-mail account. Not good when you delete the Corporate E-mail from your phone.


To make sure this doesn't happen to you:

Immediately after you add corporate account, go back to SETTINGS>Accounts & Passwords> and have your ICloud auto sync ALL contacts (Or your Gmail account/whatever you use most-personally Iphone is the only APPLE device I have-this fix is geared towards that).

If you don't do this- you'll end up with my issue- NO CONTACTS after you delete your Exchange account from your default E-mail app.


To FINALLY retrieve my personal contacts from my Corporate E-mail I had to login to Outlook from a computer, export the CSV file, Upload file to my GMAIL account contacts folder (old GMAIL/it will show you how to do this), then I can export that VIA VCard, then login to my ICLOUD, go to Contacts>settings>Import VCARD and I FINALLY see my contacts in my ICLOUD.


This process is silly and not feasible for a company that has HUNDREDS of field users who sync their e-mail independently without double checking if the corporate Exchange account starts to manage their contacts on a personal phone. Even more difficult if you leave that company and no longer have access to download the PST or CSV file.

iPhone 6s, iOS 11.3.1

Posted on May 16, 2018 10:30 AM

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Posted on May 16, 2018 1:01 PM

It’s been a while since I did this with the Exchange account that I lost, but all I did was backup the contacts using this app MCBackup - My Contact Backup by Nilesh Radadiya https://itunes.apple.com/us/app/mcbackup-my-contact-backup/id1218096409?mt=8, deleted the email account, emailed the file to myself and then opened the file in the email which populated the contacts back in to the contacts app.


I‘m not sure of it went exactly that way, but it was a much, much simpler process than what you described.

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Question marked as Best reply

May 16, 2018 1:01 PM in response to Drea5412

It’s been a while since I did this with the Exchange account that I lost, but all I did was backup the contacts using this app MCBackup - My Contact Backup by Nilesh Radadiya https://itunes.apple.com/us/app/mcbackup-my-contact-backup/id1218096409?mt=8, deleted the email account, emailed the file to myself and then opened the file in the email which populated the contacts back in to the contacts app.


I‘m not sure of it went exactly that way, but it was a much, much simpler process than what you described.

May 16, 2018 12:52 PM in response to Drea5412

***The above method is the LONG fix-- have found another fix--IF you still have access to the e-mail account.


Go to Settings>contacts>insure your default save app is correct.

Open Outlook App>settings>select E-mail controlling contacts>turn ON Save Contacts (enables contacts to save locally) & will auto back up to correct default app.

How to Import Exchange contacts into ICloud

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