Apple Watch crown doesn't always work

Seems to happen often when I'm using Nike+Run Club. No matter how many times I push the crown, it will not return to show the time. I have to take the watch off, and then re-enter the passcode. This is not the way I want this watch to work. This is on a second-gen Apple Watch.

Posted on May 18, 2018 3:20 PM

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Question marked as Top-ranking reply

Posted on May 18, 2018 4:01 PM

Restart your watch by pressing the side button for a few seconds, swiping to the right on the "power off" slider, waiting for it to shut down, then pressing the side button for a few seconds again until you see the Apple logo to turn it back on.


If that does not work, then try un-pairing your watch with your iPhone and the re-pairing it:

Unpair your Apple Watch and iPhone - Apple Support

Set up your Apple Watch - Apple Support

A backup is made automatically as part of the un-pairing process.


If that still does not resolve the problem, then you may have a hardware issue, as there is no function that would "lock" the Digital Crown. You can take it in for service or arrange to send it in at http://getsupport.apple.com.

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Question marked as Top-ranking reply

May 18, 2018 4:01 PM in response to gumbohead1

Restart your watch by pressing the side button for a few seconds, swiping to the right on the "power off" slider, waiting for it to shut down, then pressing the side button for a few seconds again until you see the Apple logo to turn it back on.


If that does not work, then try un-pairing your watch with your iPhone and the re-pairing it:

Unpair your Apple Watch and iPhone - Apple Support

Set up your Apple Watch - Apple Support

A backup is made automatically as part of the un-pairing process.


If that still does not resolve the problem, then you may have a hardware issue, as there is no function that would "lock" the Digital Crown. You can take it in for service or arrange to send it in at http://getsupport.apple.com.

Jun 3, 2018 11:35 AM in response to julieda

Well, I tried restarting and re-pairing. Didn't work. Also tried putting the crown under gently running water, as suggested by Apple Support. Also didn't work. I made an appointment at the Genius Bar, waited for a Genius to show up (it was Saturday, they were busy), went through the description of my problem, filled out the forms to send it in...and was then told that it was out of warranty and would cost me more than $200 to repair it. Shame on me, I guess, for not buying AppleCare when I bought the watch LESS THAN TWO YEARS AGO. Seems like an expensive piece of hardware shouldn't stop working after less than two years. So now I can either pay another $200 to get it fixed, or spend $400 to buy a new Apple Watch. Neither is a great choice, so I might go for Option 3: Spend $20 and go back to a Timex. Shame on you, Apple. I've been a loyal fan, a proselytizer for your brand, an early adopter (that's why I have six iPods and four Macs) and a champion for everything you stand for. To say I'm let down and disappointed is an epic understatement.

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Apple Watch crown doesn't always work

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