iPad Pro 12.9” not responding to touch intermittently

I bought an 12.9” iPad Pro 2017 around 6 months ago and since day one I’ve had trouble with the screen not responding to touch intermittently. It will randomly stop responding to my touch for anywhere between 1 and 30 seconds before coming back, it’s most noticeable when typing as letters or whole words will be missed which is infuriating. The home button still responds and usually gets things working again. I’ve also found that having bluetooth off stops it happening quite so often but it still happens (it’s happened a few times just typing this message out). The Apple Pencil always seems to work, it’s just finger touches that stop doing anything.

I kept hoping an update would fix the issue but nothing has changed yet. I love the iPad but this issue is unacceptable for such an expensive piece of equipment and is driving me nuts now. I’ve tried doing an erase and restore twice with no effect. I also keep the screen as clean as I can.

Im concerned about sending this in to Apple to be looked at because it’s an intermittent issue that they may not be able to replicate in the no doubt short testing they do. Has anyone else with this issue had any luck with apple support fixing it?

iPad Pro Wi-Fi, iOS 11.3.1, 12.9

Posted on May 19, 2018 8:51 AM

Top-ranking reply

Roadskollar

Level 1

4 points

Posted on Apr 2, 2019 4:03 PM

I highly recommend going to an Apple store rather than sending any faulty device in the mail to Apple because the technicians working at the Apple stores have tremendous discretion in replacing the failed device on the spot. In the case at hand, the technician reset all settings on the iPad at the store and told me to take it home and try it out and if that did not work to do a total erase of settings and contents on my own. Neither of the foregoing resets remedied the problem. So, I took it back and explained that there was no resolution to the problem and they agreed to swap the device for a new one. To answer your question, the stuttering/ non-responsive touch screen was never replicated in the presence of the technician. Frankly, it’s totally random and it could take many hours for it to occur.

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338 replies

drjoe66

Level 1

15 points

May 16, 2019 7:43 AM in response to MichelPM

Yes, see my earlier post. It fixed the problem for about 36 hours, then it came back. Its almost like a reset/reinstall/update resets something that goes bad again, like a memory leak.

MichelPM

Level 10

81,525 points

Nov 21, 2019 5:18 AM in response to julian7725

What does your reply have to do with iPad Pro models having intermittent, unresponsive touch screen issues?

MichelPM

Level 10

81,525 points

Nov 21, 2019 5:44 AM in response to julian7725

Sort of figured that as the reply was, seemingly, unrelated.

MichelPM

Level 10

81,525 points

Dec 29, 2019 3:30 PM in response to MichelPM

To all here.

Here is yet another angle and series of new questions.

Do any of you here have excessively dry skin/dry hands/fingers/fingertips?

Do any of you use any type of hand lotions/moisturisers?

Dec 29, 2019 3:34 PM in response to MichelPM

no,I wash my hands in rubbing alcohol, then wait 30 minutes with my hands held like a surgeon for my natural oils to generate before touching my iPad.

Dec 29, 2019 3:48 PM in response to LotusPilot

How could I be so foolish...obviously my hands are the issue with this recurring iPad problem!?!?

drjoe66

Level 1

15 points

Dec 29, 2019 5:28 PM in response to lobsterghost1

I have provided feedback through that link twice. There’s no response or acknowledgment of anything from Apple.

Dec 29, 2019 5:37 PM in response to drjoe66

Apple does NOT respond to feedback posts and it's clearly noted at the top of the form. But, they are read.

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iPad Pro 12.9” not responding to touch intermittently