After restoring iPad from backup, I can't get past the setup :-(

Question

After restoring iPad from backup, I can't get past the setup :-(

My iPad doesn't get past the screen saying "Update Completed" and some other stuff. Whenever I tap the Continue button there is a loading wheel at the top right of the screen and it WON'T get past that stage. I (force) restarted countless times and I couldn't fix it. I mean...why does this must happen? Just look at that picture below...

It gets stuck like that and won't get past that screen. I don't want to lose all my data :-(

and yes, I know that I'm not talking to Apple...also I hope I didn't choose the wrong community...

iOS Device: iPad Air 2.

iOS 11.3.1

iPad Air Wi-Fi, iOS 11.3.1

Posted on May 22, 2018 6:40 AM

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Answer 1

Top-ranking reply

CarlAVII

Community Specialist

May 22, 2018 7:05 PM in response to Variousthings3251

Hey there, Variousthings3251,

Thanks for visiting the Apple Support Communities with your iPad update issue. I see from your screenshot you've reached the "Update Completed" screen, but if I understand your post, you're not able to move past it, as nothing happens when you press Continue. I'm happy to help!

Given the situation, a forced restart was a great first step to take. Since that did not solve the issue, I would recommend using iTunes on a computer to reinstall the iOS software's latest update. You can get instructions on how to do that using the "Put your device in recovery mode and set it up again" section of If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support .

Cheers!

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Answer 2

chuck_3rd

Community Specialist

May 23, 2018 11:42 AM in response to Variousthings3251

Thanks for following up, Variousthings3251,

Since the steps in the provided article have not helped solve your issue, the next recommendation is to reach out to Apple Support directly. You can do that here: Contact Apple Support .

Have a good day!

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Answer 3

May 23, 2018 3:54 AM in response to Variousthings3251

I tried everything you said, but I still can't get past that screen. Maybe the iTunes backup is damaged :-(

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After restoring iPad from backup, I can't get past the setup :-(

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