The wi-fi keeps disconnecting for my games.

I have an iPhone 6s using IOS version 11.3.1. My wi-fi keeps disconnecting on my iPhone for my games. I can search Safari, or check my emails, but my games have wi-fi problems. My daughter also reports that she can only play her games by using up her data because her wi-fi also does not work for her games. If I check to see if my ISP is connected, their app says my internet is connected. (I do not have access to cellular data on my iPhone). By trying multiple steps I have discovered that when my game does not work appropriately, I go to settings>wi-fi. I tap on my wi-fi's name, and I turn the green button to white. In orther words I turn off my wi-fi for my iPhone only. Then I immediately turn it back on. And low and behold the game works appropriately immediately. The Apple Care wireless team says that if I can search the internet using Safari or if the ISP's app says my internet is connected, then it must be a app problem. However since it is happening with multiple games, and I can resolve the problem by turning off my wi-fi connection, and turning it back on again, then it has to go back to the wi-fi connection for my games. Why would my iPhone allow wi-fi for Safari and Mail but not for non-Apple game apps? Any suggestions or ideas? This is not on only one game. It happens across all the games I play. The game keeps telling me that I am not connected to their server. BTW, I quit the game when I am not playing it by swiping up. I also turn off my iPhone all the way every other day or maybe even more often.

iPhone 6s

Posted on May 22, 2018 10:06 AM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The wi-fi keeps disconnecting for my games.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.