Quality changed during stream

hello, i just rented the darkes hour movie.. in the summary there was a 4K Quality information.. the movie ststred well in 4K But after 30-40 minutes the Quality changed to worst.. i tryied to restart my Apple tv device and after restart i saw in the movie summary only SDH Quality.. how is that possible and why it happened????

Posted on May 22, 2018 1:27 PM

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Question marked as Top-ranking reply

Posted on May 22, 2018 7:12 PM

It's available in 4K, SDH refers to subtitles for the deaf and hard of hearing.


Check your current connection to make sure you are getting at least 25mbps

Make sure DNS is set to auto (settings - network)

If on wifi try ethernet

To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks

Test on another network

1 reply
Question marked as Top-ranking reply

May 22, 2018 7:12 PM in response to Jozef.99

It's available in 4K, SDH refers to subtitles for the deaf and hard of hearing.


Check your current connection to make sure you are getting at least 25mbps

Make sure DNS is set to auto (settings - network)

If on wifi try ethernet

To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks

Test on another network

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Quality changed during stream

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