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iPhone mail is duplicating my Signature

I work in IT Support and I have a user where their iPhone mail is duplicating their signature.

They are using an iPhone 7 with iOS 11.3. I have been trying to reproduce the issue on other iPhone devices, however unable to do so.

The issue happens when replying to an email, however, when creating a new email it does not duplicate the signature. It doesn't make a difference if the signature is in HTML or just text format.

The user is remote so it does make it even more difficult to resolve the issue.

Any ideas ?!!?

Posted on May 22, 2018 7:38 PM

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iPhone mail is duplicating my Signature

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